We at Valtori are responsible for the largest IT environment in Finland. Disruptions do occur from time to time in our multidimensional environment. Despite preparedness and verification, issues can never be completely avoided.
You can often resolve a local IT issue by restarting your computer or phone. You can also try logging out and in again or switching to another web browser. If nothing you can personally do resolves the issue, it may be a disruption that affects other users of the central government’s shared IT services as well.
On this page, you can find tips on working in situations where some of the central government’s shared services are not available. Please follow your organisations’ internal channels for more detailed information from Valtori, including possible instructions on how to respond to the situation. On this page, you can also find tips on resolving problems with your network connection.
Problems with the central government’s shared communications links or critical IT programmes
Tips for working during disruptions:
- If the data content you are processing is not classified, most agencies allow using Skype and/or Teams without a secure remote VPN connection (e.g. Kauko). Several of the central government’s shared services do not require a VPN connection. The security authorities’ network environment always works via a secure remote connection.
- In most cases, instead of using your computer’s email software, you can check your email in a web browser (OWA) or using an app on your phone. The browser and phone app versions will also work when there are problems with remote connections.
- You can also hold meetings by using an Elisa Ring phone conference. You can use the Government Security Network’s eTUVE phone to join an eTUVE video conference using a separately installed application.
- Save the files you are working on to your desktop. Move them to cloud storage or another online location when the connections are up again.
- Use your time effectively while connections or services are down by watching a webinar or taking an eOppiva course, for example.
In some cases, disruptions in connections may be due to an overload caused by a sudden spike in communications traffic. In this case, you can reduce the load on your remote connection and communications by:
- Using a secure VPN connection only when necessary, for essential work-related tasks. Government Security Network (TUVE) computers always have the secure connection turned on.
- Turning video off in online meetings.
- Avoiding streaming video.
- Avoiding copying, downloading, saving, or printing large files.
Disruptions in your network connection
If you find that specifically your network connection is unstable and others are not affected, you can do the following:
- Check the router lights on your home network to see if the device is working properly and if the Internet connection is active. If necessary, turn the router off and on again.
- You can also try switching to a mobile connection by sharing the connection from your phone to your computer. Do remember that your mobile connection will often be slower than your Wi-Fi or wired network connection.
- If your computer is frozen, in many cases shutting down and restarting will help.
- There is always a small delay when remotely connecting to Government Security Network (TUVE) computers. You can find instructions for using the Government Security Network remotely in the Työasemaohjeet workspace. You should download these instructions on your desktop so that they will be available during connection problems.
- Occasionally, you may experience problems logging in to devices when you change your password. In this case, you should check that your new password that matches password instructions has been entered correctly on all the devices you use.