Our shared values guide our operations and the strategy defines long-term goals and priorities. The service strategy guides the development of our service range and the provision of services.
Values guide our operations
Our shared values form the basis for our operations. They guide our choices and decisions in different situations.
Image: Valtori´s values are: Responsible and sustainable, Appreciative, Reliable and Skilled (image source: Valtori)
- Responsible and sustainable: We take responsibility and sustainability into consideration in such things as procurement, travel, the use of materials and in relation to personnel equality, non-discrimination, wellbeing and development opportunities.
- Appreciative: We are experts whose work is based on cooperation. We follow common practices, appreciate and value others, communicate clearly and facilitate open dialogue and participation.
- Reliable: We build trust in cooperation relationships. We foster a psychologically safe work community and a good atmosphere so that we are a healthy community that is capable of renewal.
- Skilled: We are proud of our own expertise in a good way and, at the same time, willing to continuously develop this. We will update and renew and create added value for ourselves and our clients.
The customer is at the centre of Valtori's strategy
Valtori's task is to provide secure and compatible ICT services to the central government in line with our vision safe and smooth ICT services - working for Finland.
Valtori's strategy is guided by various strategies of public administration and the Government Programme. The strategy is complemented by current strategic themes that guide Valtori's activities in the desired direction.
The strategy has four main objectives:
- satisfied customer
- services that meet customer needs
- timely and predictable billing
- a digital Valtori in the customer's daily life
- meaningful work
- focus on selected priorities
- clear responsibilities and genuine opportunities for influence
- shared practices that make daily work smoother
- excellent performance
- improving quality and continuity
- secure services
- efficient projects
- cost-effective operations
- decreasing unit costs
- high-quality and transparent data
Image: Overview of Valtori's strategy (image source: Valtori)
Currently, there are three strategic themes:
- Competence strategy
- Service strategy
- Partnership strategy
Service strategy provides detailed and concrete information on the development of the service portfolio
The service strategy was created in 2023 in cooperation with Valtori employees, clients and the Ministry of Finance. The service strategy guides the development of our service portfolio and the provision of services.
Valtori's service strategy themes
- Streamlining service portfolio
- Optimizing service production
- Cloud transformation
- Enhancing the efficiency of service development
The service strategy implementation programme was launched in 2024 for the implementation of development measures. The service strategy will be visible to clients in the form of an updated, customer-oriented service portfolio.