User support

Our customers: User support is available through Valtori’s service portals. In urgent cases please contact Valtori´s user support by phone.

Official mail

We receive official mail via registry offices. Service hours of the registry offices: Monday–Friday from 08.00 to 16.15.

Registry office
Government ICT Centre Valtori / Registry office, Lintulahdenkatu 5, 00530 Helsinki, Finland
[email protected], tel. +358 295 50 4000

Registry office, security network services
Government ICT Centre Valtori, TUVE / Registry office, P.O. Box 56, 96301 Rovaniemi, Finland
[email protected], tel. +358 295 487 888


Switchboard
+358 295 50 4000

Fax
+358 295 504 060


Employee email addresses
[email protected]
Confidential information can be sent via email through Secure Messaging Service

Employee email addresses, security network services
[email protected]
Confidential information can be sent via secure email.

Invoicing

We accept, process and archive purchase invoices as e-invoices only. Please send invoices as e-invoices through the e-invoice operator, OpusCapita Solutions Oy. Details on the ordering unit, project or person must be clearly marked on invoices.

E-invoicing address
OVT ID: 003725742617
Operator ID (OpusCapita Solutions Oy): E204503
Business ID: 2574261-7
VAT number: FI25742617                     

E-invoicing address, security network services
OVT ID: 003724060796
Operator ID (OpusCapita Solutions Oy): E204503
Business ID: 2406079-6
VAT number: FI24060796

All paper invoices will be returned unpaid. In addition, we will not accept invoices sent via email, as they are not e-invoices.

Instructions for e-invoicing Finnish Government Agencies are available on the Government Electronic Invoicing Website maintained by the State Treasury.