User support

Valtori user support is available for government employees through service portal support requests and by phone.

You can find links to the TOP and Tokka service portals and the phone number for user support on your organisation’s intranet.

More information for service users

Official mail

We receive official mail via registry offices.

Registry office
Government ICT Centre Valtori / Registry office, Lintulahdenkatu 5, 00530 Helsinki, Finland
[email protected]

Registry office, security network services
Government ICT Centre Valtori, Tuve / Registry office, P.O. Box 56, 96301 Rovaniemi, Finland
[email protected]

Switchboard
+358 295 50 4000

The cost for a call to a number beginning with 0295

  • the local network charge (pvm) if you call using a landline number
  • cellular phone charge (mpm) if you use a mobile phone
  • international call charge if you call from abroad.

You will pay for the call in line with your operator tariff. Waiting time is also paid for.

Fax
+358 295 504 060

Employee email addresses
[email protected]
Confidential information can be sent via email through Secure Messaging Service. 

Employee email addresses, security network services
[email protected]
Confidential information can be sent via secure email.

Invoicing

We accept, process and archive purchase invoices as e-invoices only. Please send invoices as e-invoices through the e-invoice operator, Posti Messaging Oy. Details on the ordering unit, project or person must be clearly marked on invoices.

E-invoicing address
OVT ID: 003725742617
Operator ID (Posti Messaging Oy): FI28768767
Business ID: 2574261-7
VAT number: FI25742617              

E-invoicing address, security network services
OVT ID: 003724060796
Operator ID (Posti Messaging Oy): FI28768767
Business ID: 2406079-6
VAT number: FI24060796

E-invoicing address, grants (e.g. membership fees)
OVT ID: 003725742617100
Operator ID (Posti Messaging Oy): FI28768767
Business ID: 2574261-7
VAT number: FI25742617

All paper invoices will be returned unpaid. In addition, we will not accept invoices sent via email, as they are not e-invoices.

Instructions for e-invoicing Finnish Government Agencies are available on the Government Electronic Invoicing Website maintained by the State Treasury.