User support

Our customers: User support is available through Valtori’s service portals. In urgent cases please contact Valtori´s user support by phone.

Official mail

We receive official mail via registry offices. Service hours of the registry offices: Monday–Friday from 08.00 to 16.15.

Registry office
Government ICT Centre Valtori / Registry office, Lintulahdenkatu 5, 00530 Helsinki, Finland
[email protected], tel. +358 295 50 4000

Registry office, security network services
Government ICT Centre Valtori, TUVE / Registry office, P.O. Box 56, 96301 Rovaniemi, Finland
[email protected], tel. +358 295 487 888

+358 295 50 4000

+358 295 504 060

Employee email addresses
[email protected]
Confidential information can be sent via email through Secure Messaging Service

Employee email addresses, security network services
[email protected]
Confidential information can be sent via secure email.


We accept, process and archive purchase invoices as e-invoices only. Please send invoices as e-invoices through the e-invoice operator, OpusCapita Solutions Oy. Details on the ordering unit, project or person must be clearly marked on invoices.

E-invoicing address
OVT ID: 003725742617
Operator ID (OpusCapita Solutions Oy): E204503
Business ID: 2574261-7
VAT number: FI25742617                     

E-invoicing address, security network services
OVT ID: 003724060796
Operator ID (OpusCapita Solutions Oy): E204503
Business ID: 2406079-6
VAT number: FI24060796

All paper invoices will be returned unpaid. In addition, we will not accept invoices sent via email, as they are not e-invoices.

If you do not have a system for creating e-invoices, you can create and send e-invoices through the e-invoicing service provided by the Finnish government (Basware Supplier Portal). The Finnish Government Shared Services Centre for Finance and HR (Palkeet) provides advice to suppliers on the use of the portal.

  • Phone: +358 29 556 3700 (local network rate/mobile call charge)
  • Email: [email protected]

Instructions for e-invoicing are available on the Government electronic invoicing website maintained by the State Treasury.