Valtori's customer advisory board to be overhauled with the aim to increase the effectiveness of customer governance

The Ministry of Finance has reorganised and reappointed Valtori’s customer advisory board for the term of office from 1 January 2021 to 31 December 2024.

The task of the customer advisory board is to discuss and monitor the development of Valtori's operations and services, quality of services and customer satisfaction.

From the beginning of 2021, the membership of Valtori's customer advisory board will include more representatives of customer agencies. A five-person secretariat was appointed to the advisory board for a term of office from 1 January 2021 to 31 December 2022.

According to the Ministry of Finance's press release "Valtori's reformed customer advisory board and secretariat appointed", the tasks of the board were also redefined. The aim is for Valtori’s customer agencies to have access to services that better meet their needs. In addition, the plan is to improve Valtori's economic and investment planning.

"It's great that Valtori's customer governance is getting stronger. I see this reform bringing about many opportunities for closer cooperation," says Valtori’s CEO Pasi Lehmus.

More information

• Ministry of Finance press release: Valtori's reformed customer advisory board and secretariat appointed (in Finnish)
• Valtori's website: Organisation and steering