Valtori in 2024: Investments in overall strategy and the development of internal operating models
Valtori’s operations and financial situation in 2024 mainly turned out according to plan. Turnover continued to grow slightly, and the realised cost correlation was excellent.
Investments in overall strategy
Valtori’s strategic focus areas – satisfied customer, excellent performance, meaningful work and cost-effective operation – remained unchanged. The implementation programme for the service strategy has mainly progressed as planned and will be carried on in the coming years. Valtori aims for a continuous strategy process that ensures efficient and target-aligned service portfolio management, alongside customer guidance and the development of the service range in line with strategic objectives.
In addition to working on service strategy, Valtori is also preparing a partner strategy and a competence and personnel strategy. The strategy process ensures extensive customer and personnel engagement.
In late 2024, Valtori launched a programme for the target state of the government’s shared ICT services in 2030, as commissioned by the Ministry of Finance. The results of the programme, which Valtori is responsible for, will be completed in early 2026. The target state 2030 project will involve examining customers’ future needs and requirements for shared ICT services.
The Valo programme for developing Valtori’s internal operating models, launched in summer 2023, continued until November 2024. The Valo programme achieved its key objectives and provided a solid basis for the reform of Valtori’s operating models and organisation, which was launched at the end of the year.
Productivity project improves efficiency in the government’s ICT and digitalisation services
The Valtori productivity project was launched in early 2024 and will carry on until 2027. The productivity project supports the central government productivity programme by enhancing the government’s shared ICT and digitalisation services. The total savings target is EUR 50 million compared to 2023. The savings target of EUR 5 million set for 2024 was achieved.
Ensuring the continuity of operations is at the core of Valtori’s operations
Compliance with security requirements and ensuring the continuity of operations are enduring principles of Valtori’s operations. The operating environment was still impacted by the management of the persistently tense state of cybersecurity and the measures taken for preparedness.
Ensuring uninterrupted services is one of Valtori’s key objectives. The number of large-scale incidents remained at the level of the previous year, but resolution times grew from the previous year. In relation to changes in the operating environment, Valtori must continue to prepare for significant disruptions and to improve recovery from disruptions and related communications.
Customer and personnel satisfaction at a good level
Valtori has mainly fulfilled the objective of a customer-oriented approach, and the results of customer satisfaction surveys have produced good results both for decision-makers and ICT contact persons (3.8/5) and for end users (4.2/5). Customer satisfaction with Valtori’s service development and success with projects remained at the level of the previous year, and these are key areas for further development.
Personnel satisfaction remained at a good level in Valtori, even though the end of the year saw the start of operational reorganisation and related co-determination negotiations.
Sustainability is part of the strategy and shared values at Valtori. The aim is to include the promotion of sustainable development in everyday choices: decision-making, service development and provision, finances and personnel management.
Key figures from 2024
- User satisfaction with Valtori services: 4.2 (on a scale of 1–5)
- Satisfaction of decision-makers and contact persons with Valtori services: 3.8 (on a scale of 1–5)
- Work satisfaction among personnel: 3.7 (on a scale of 1–5)
- Number of personnel: 1651
- Total operating costs (MEUR): 481
- Number of workstations: 117,200
- Major disruptions: 3.0 per month (2023: 3.0, 2022: 4.1, 2021: 3.9, 2020: 3.7 and 2019: 7.1)
Highlights from 2024
- Valtori’s turnover continued to grow slightly.
- The implementation programme for the service strategy has mainly progressed as planned and will be carried on.
- In late 2024, Valtori launched a programme for the target state of the government’s shared ICT services in 2030, as commissioned by the Ministry of Finance.
- The Valo programme for developing Valtori’s internal operating models, launched in summer 2023, continued until November 2024.
- The Valtori productivity project was launched in early 2024 and will carry on until 2027.
- Compliance with safety requirements and ensuring the continuity of operations are enduring principles of Valtori’s operations. The operating environment was still impacted by the management of the persistently tense state of cybersecurity and the measures taken for preparedness.
- Ensuring uninterrupted services is one of Valtori’s key objectives. The number of large-scale incidents remained at the level of the previous year, but resolution times grew from the previous year.
- Valtori has mainly fulfilled the objective of a customer-oriented approach, and the results of customer satisfaction surveys have produced good results for decision-makers, ICT contact persons and end users alike.
Read Valtori's financial statements for 2024 (pdf) (in Finnish)
Enquiries:
Marja Rantala, CEO, [email protected]
Hanna Kuikka, CFO, [email protected]
