Transformation Programme to overhaul Valtori's operations: customers will have more influence and receive better services

The implementation of Valtori's Transformation Programme 2020-2022 has begun. Representatives of the Ministry of Finance are involved in directing the programme. The implementation phase will last two years.

Transformation Programme implements the strategy

"The primary objective of our newly-launched Transformation Programme is to implement our strategy," says CEO Pasi Lehmus and continues, "Our role as an organiser of services along with productivity improvements are central to the strategy implementation." 
 
The Transformation Programme will also ensure that Valtori is able to respond to changes in the operating environment and to new customer needs. It is also essential that Valtori's organisational culture, which promotes reform, is further strengthened. For the customers, this should be visible in the continuous development of operations.
 
As a result of the Transformation Programme, customers will:

•    have more influence and
•    get better services.

Customer involvement, influence and cooperation 

Involvement, a chance to make a difference and working together are some of the objectives that the Transformation Programme aims to achieve.

"Making a difference works in multiple ways. For example, knowing the operations and needs of our customers, proactively and cooperatively planning for the future, and co-developing services are examples of making a difference," says Paula Kujansivu, Chief Transformation Officer, who is leading the programme.

Better services for customers

At the end of the Transformation Programme, the services will respond to customers’ everyday needs, becoming genuinely value-added and useful. Competitive service pricing is one of the aims pursued. The objective is to reduce the prices of productised services by an average of 11% compared to the 2019 prices.
 
The development and deployment of services will be accelerated. "What we do ourselves and where our partners' expertise can be utilised is an important issue to consider," says Paula Kujansivu.
 
"Of course, the most important thing is that our services work as they should and that our customers’ daily lives run smoothly. That's our number one goal."

More information

• Paula Kujansivu, Chief Transformation Officer, tel. +358 295 50 4661, paula.kujansivu(a)valtori.fi

Following the completion of the programme plan, the implementation of Valtori's Transformation Programme 2020-2022 has begun. Representatives of the Ministry of Finance are involved in directing the programme. The implementation phase will last two years.