Valtori tiedotteet

Valtori as an authority informs data subjects: Data Protection Notice on a Data Breach

Fri, 06 Feb 2026 12:53:00 GMT

In this context, a Valtori data subject refers to current and former employees as well as individuals who have or have had an assignment-based relationship with Valtori.

What has happened?

Data held by Valtori has been the target of a data breach. This incident also constitutes a personal data breach. Through this notice, we are informing data subjects about the situation at a general level. It is important that you remain alert to potential misuse attempts, such as phishing attempts.

The personal data breach began on 29 January 2026 and ended on 30 January 2026.

What personal data has been compromised?

The following personal data has been compromised:

Contact details, such as name, work email address, and phone number
Technical information about the device
Country-level location information

The data set also includes outdated or deleted information relating to organizations or users.

How might this affect you?

As a result of the personal data breach, personal data may spread and be used for phishing attempts or other forms of misuse. The breach particularly targeted work contact details, so extra caution is recommended in relation to these.

What actions has Valtori taken?

After the breach, the system was quickly isolated from the network and an investigation into the data breach was launched. We have submitted the necessary notifications to the authorities, including the Data Protection Ombudsman and other competent authorities. Once the incident was found to be more extensive than initially assessed, we informed data subjects without undue delay. We are communicating about the incident through both internal and public notices to ensure the information reaches all data subjects as effectively as possible.

Do I need to take any action?

Based on the compromised data, phishing attempts may increase. You should remain vigilant and treat links sent via text messages, for example, with caution. More information for victims of data breaches can be found here:

Further information

Valtori Data Protection: tietosuoja@valtori.fi

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Update on the mobile device management data breach identified on 30 January

Thu, 05 Feb 2026 14:55:00 GMT

During the investigation on the afternoon of Thursday, 5 February, it became evident that the scope of compromised data is significantly broader than previously assessed. Earlier estimates indicated that user data related to approximately 20,000 devices had been compromised. In light of new findings, the incident may involve a substantially larger number of users of the Government’s shared ICT services (approximately 50,000).

Investigations have shown that the management system did not permanently delete removed data but only marked it as deleted. As a result, device and user data belonging to all organizations that have used the service during its lifecycle may have been compromised. In certain cases, a single mobile device may have multiple users.

Valtori operates several different management systems, and the situation does not affect all customer agencies, nor does it involve devices connected to the secure network used by security authorities. The investigation is still ongoing, and we will provide further updates as more information becomes available.

Root cause: a zero-day vulnerability in the mobile management solution

The attacker exploited a vulnerability in a commercial software product used by Valtori. When the vulnerability became public on 29 January, no security patch was yet available. Valtori installed the corrective update immediately on the afternoon of Thursday, 29 January, once it was released, and later stopped the attacker’s activity by isolating the mobile device management service from the network.

Valtori maintains preparedness for various cyber threat situations through 24/7 monitoring, active cooperation with authorities, technical detection and protection measures, and regular exercises. Cyber threat situations are handled in accordance with strictly defined information security processes and detailed, continuously updated operational guidelines.

Valtori’s customers are government agencies. The Finnish central government employs approximately 77,000 people (tutkihallintoa.fi).

We will update this news item as needed with the latest information.

Update February 9

According to current information, the data breach has affected organizations that use or have previously used mobile device service (on-prem), as well as organizations that use or have previously used government domain service. If an organization has not been within the scope of either of these services, the situation does not, based on current knowledge, concern that organization.

Valtori aim to provide organization-specific, more detailed information on the compromised data as soon as possible. However, the investigation and data analysis are still ongoing and will take more time.

Further information

Director General Hannu Naumanen, hannu.naumanen@valtori.fi

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Data breach in part of central government mobile device management – attacker activity stopped

Tue, 03 Feb 2026 12:30:00 GMT

The attacker gained access to information used in operating the service, including names, work email addresses, phone numbers, and device details. A user’s precise location cannot be determined based on this data. According to current information, no data stored directly on the mobile devices themselves has been compromised.

Valtori informed its customer organizations’ information security and other key contact persons about the situation on 30 January 2026 in accordance with its information security incident management process. These organizations have, in turn, communicated the matter internally. Valtori has also filed a police report and continues to investigate the incident in cooperation with the police and the Kyberturvallisuuskeskus. As the investigation is ongoing, we are not assessing the perpetrator or motive at this stage.

Root cause: a zero-day vulnerability in the mobile management solution

The attacker exploited a vulnerability in a commercial software product used by Valtori. At the time the vulnerability became public on 29 January, no security patch was yet available. Valtori installed the corrective update immediately on the afternoon of Thursday, 29 January, once it was released, and subsequently stopped the attacker’s activity by isolating the mobile device management service from the network.

We will update this news item as needed with the latest information.

Update 4 February 2026

Valtori’s customers are government agencies. The Finnish central government employs approximately 77,000 people (tutkihallintoa.fi). The data breach affects those customer agencies whose employees’ mobile devices are managed through the mobile device management service. Valtori operates several different management systems, and the incident does not affect all customer agencies, nor does it involve devices connected to the secure network used by security authorities. In some cases, a single mobile device may have multiple users.

Further information

Director General Hannu Naumanen, hannu.naumanen@valtori.fi

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Jussi Kivinen appointed Director General of Valtori

Thu, 29 Jan 2026 11:54:00 GMT

“Valtori plays a key role in developing the shared digital operating environment of the central government so that it meets evolving needs in a customer oriented and secure manner. It is especially important to build and nurture a seamless culture of cooperation between customers and Valtori. I am delighted to take on this new role and to advance our common goals with determination,” Kivinen says.

Kivinen currently works as Director General of the Legal Register Centre. Prior to this, he has served as Chief Information Officer at the University of Tampere and as ICT Manager at Tampere University of Applied Sciences. In addition, Kivinen currently chairs Valtori’s Customer Advisory Board.

The Government made the appointment on 29 January. Kivinen has been appointed for a fixed term from 1 March 2026 to 28 February 2031.

The Government ICT Centre Valtori builds digital Finland together with its customer agencies. Valtori provides shared, sector independent ICT services for central government, as well as information and communication technology services and integration services that meet high preparedness and security requirements. Valtori’s mission is to ensure that everyday work in central government is smooth, secure and cost effective with the help of ICT services and tools.

Further information

Director of Administration and Development Anu Nousiainen, tel. +358 2955 30326, anu.nousiainen(at)gov.fi

Photo: Maiju Forss

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Valtori’s sustainability report 2024 has been published – learn more about our sustainability actions

Wed, 21 May 2025 11:24:00 GMT

Our fourth sustainability report describes the promotion of sustainable development and the sustainability of our operations in 2024.

For the first time, we agreed on the promotion of sustainability in the performance agreement between the Ministry of Finance and Valtori for 2024. We committed to 10 sustainability actions, the implementation of which we describe in Valtori’s sustainability report.

“In practice, sustainability actions are what is required of us and we also monitor and measure how successful they are. Over the past year, we launched a number of extensive programmes with long-term impacts on both us and our customers. The report gives us a comprehensive picture of how the SDGs were achieved in our operations,” says Maija Ilvonen, Communications director.

This is Valtori’s fourth sustainability report and it was entirely produced by us.

Read the 2024 sustainability report: Kestävyysraportti 2024 | Valtori

Enquiries

Communications director Maija Ilvonen maija.ilvonen@valtori.fi

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Valtori in 2024: Investments in overall strategy and the development of internal operating models

Wed, 05 Mar 2025 12:54:00 GMT

Investments in overall strategy

Valtori’s strategic focus areas – satisfied customer, excellent performance, meaningful work and cost-effective operation – remained unchanged. The implementation programme for the service strategy has mainly progressed as planned and will be carried on in the coming years. Valtori aims for a continuous strategy process that ensures efficient and target-aligned service portfolio management, alongside customer guidance and the development of the service range in line with strategic objectives.

In addition to working on service strategy, Valtori is also preparing a partner strategy and a competence and personnel strategy. The strategy process ensures extensive customer and personnel engagement.

In late 2024, Valtori launched a programme for the target state of the government’s shared ICT services in 2030, as commissioned by the Ministry of Finance. The results of the programme, which Valtori is responsible for, will be completed in early 2026. The target state 2030 project will involve examining customers’ future needs and requirements for shared ICT services.

The Valo programme for developing Valtori’s internal operating models, launched in summer 2023, continued until November 2024. The Valo programme achieved its key objectives and provided a solid basis for the reform of Valtori’s operating models and organisation, which was launched at the end of the year.

Productivity project improves efficiency in the government’s ICT and digitalisation services

The Valtori productivity project was launched in early 2024 and will carry on until 2027. The productivity project supports the central government productivity programme by enhancing the government’s shared ICT and digitalisation services. The total savings target is EUR 50 million compared to 2023. The savings target of EUR 5 million set for 2024 was achieved.

Ensuring the continuity of operations is at the core of Valtori’s operations

Compliance with security requirements and ensuring the continuity of operations are enduring principles of Valtori’s operations. The operating environment was still impacted by the management of the persistently tense state of cybersecurity and the measures taken for preparedness.

Ensuring uninterrupted services is one of Valtori’s key objectives. The number of large-scale incidents remained at the level of the previous year, but resolution times grew from the previous year. In relation to changes in the operating environment, Valtori must continue to prepare for significant disruptions and to improve recovery from disruptions and related communications.

Customer and personnel satisfaction at a good level

Valtori has mainly fulfilled the objective of a customer-oriented approach, and the results of customer satisfaction surveys have produced good results both for decision-makers and ICT contact persons (3.8/5) and for end users (4.2/5). Customer satisfaction with Valtori’s service development and success with projects remained at the level of the previous year, and these are key areas for further development.

Personnel satisfaction remained at a good level in Valtori, even though the end of the year saw the start of operational reorganisation and related co-determination negotiations.

Sustainability is part of the strategy and shared values at Valtori. The aim is to include the promotion of sustainable development in everyday choices: decision-making, service development and provision, finances and personnel management.

Key figures from 2024

User satisfaction with Valtori services: 4.2 (on a scale of 1–5)
Satisfaction of decision-makers and contact persons with Valtori services: 3.8 (on a scale of 1–5)
Work satisfaction among personnel: 3.7 (on a scale of 1–5)
Number of personnel: 1651
Total operating costs (MEUR): 481
Number of workstations: 117,200
Major disruptions: 3.0 per month (2023: 3.0, 2022: 4.1, 2021: 3.9, 2020: 3.7 and 2019: 7.1)

Highlights from 2024

Valtori’s turnover continued to grow slightly.
The implementation programme for the service strategy has mainly progressed as planned and will be carried on.
In late 2024, Valtori launched a programme for the target state of the government’s shared ICT services in 2030, as commissioned by the Ministry of Finance.
The Valo programme for developing Valtori’s internal operating models, launched in summer 2023, continued until November 2024.
The Valtori productivity project was launched in early 2024 and will carry on until 2027.
Compliance with safety requirements and ensuring the continuity of operations are enduring principles of Valtori’s operations. The operating environment was still impacted by the management of the persistently tense state of cybersecurity and the measures taken for preparedness.
Ensuring uninterrupted services is one of Valtori’s key objectives. The number of large-scale incidents remained at the level of the previous year, but resolution times grew from the previous year.
Valtori has mainly fulfilled the objective of a customer-oriented approach, and the results of customer satisfaction surveys have produced good results for decision-makers, ICT contact persons and end users alike.

Read Valtori's financial statements for 2024 (pdf) (in Finnish)

Enquiries:

Marja Rantala, CEO, marja.rantala@valtori.fi
Hanna Kuikka, CFO, hanna.kuikka@valtori.fi

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Valtori to undergo reorganisation starting 1 April 2025 – aiming for a uniform and productive ICT system

Wed, 12 Feb 2025 09:04:00 GMT

The new Valtori organisation will enter into force on 1 April 2025. Valtori will become a more uniform, productive and cost-effective information management group promoting Finland’s ICT interests.

Starting 1 April 2025, the new organisation will include four new result areas: Infrastructure Services, End-User Services, ICT Support Services, and Customer Relations and Service Portfolio. Valtori’s human resources, communications, finances, administration and strategy process will be arranged into units under the CEO’s general staff. The Valtori management team consists of the deputy directors general of result areas and the heads of units of the CEO’s staff units, and the composition of the team will remain unchanged.

New result areas as of 1 April 2025

The new result areas are responsible for their assigned tasks and services throughout Valtori. All supervisors manage their respective functions in accordance with common management principles, performance agreement objectives and service agreements.

The Infrastructure Services result area is responsible for technology platform services, telecommunications services, customer-specific solutions and identity and access management services. The result area is headed by Deputy Director General Sakari Marttila, and it consists of four units: Technology Platform Services, Telecommunications Services, Customer-Specific Solutions and Identity and Access Management Services.

The End-User Services result area is responsible for terminal device services, mobile and communications technology services, customer support, and regional services. The result area is headed by Deputy Director General Matti Nurmi, and it consists of three units: Terminal Device Services, Mobile and Communications Technology Services, and Customer Support and Regional Services.

The ICT Support Services result area is responsible for all Valtori IT processes and operating models as well as security and project services. The result area is headed by Deputy Director General Hannu Naumanen, and it consists of three units: Security, Operating Models and Projects.

The Customer Relations and Service Portfolio result area is responsible for customer relationship management, the customer cooperation model and the management and development of Valtori's service portfolio. The result area is headed by Deputy Director General Jari Virtanen, and it consists of four units: Customer Relations 1–3 and Service Portfolio.

CEO staff units

The Human Resources unit is responsible for HR strategy and administration, occupational safety and health, competence management, work environment and assistant services, and security clearances. The unit is headed by Director of Human Resources Aino Heikkinen.

The Communications unit is responsible for the overall management of Valtori’s internal and external communications, communication channels and platforms, coordination of sustainability work, and stakeholder communications. The unit is headed by Communications Director Maija Ilvonen.

The Finances and Reporting unit is responsible for pricing, internal and external accounting, financial services and invoicing as well as reporting and data platforms. The unit is headed by Director of Finance Hanna Kuikka.

The Administration and Legal Affairs unit is responsible for general administration, legal affairs and compliance verification services. The unit is headed by Director of Administration Kimmo Suopajärvi.

The Strategy Process unit is responsible for Valtori’s strategy process, architecture management and the development of architecture operating models. The unit is headed by Director of Strategy Jani Nissinen.

New organisation improves interoperability and capacity for change

With the reformed organisation, we aim to sharpen and harmonise our service portfolio while improving our interoperability and capacity for change. We maintain our uncompromising approach to the security and reliability of Valtori’s services and the lawfulness of our operations.

Reorganisation and establishing new practices take time, even though this process has been planned and prepared carefully in advance. Contact persons for our customers and other stakeholders may change. Still, we will ensure that all our work continues without disruption during the change process, and we will inform our stakeholders separately of any changes that will affect them.

“The point of reforming our operating model and organisation is to make Valtori even more streamlined and efficient for the benefit of customers, supervisors and us Valtori employees alike. With this change, we ensure that we reach major goals in improving productivity, implementing the new service strategy and working towards the target state of shared ICT services”, says CEO Marja Rantala.

Enquiries

Marja Rantala, CEO, tel. +358 295 505 450
https://valtori.fi/medialle

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Valtori's values have been rewritten together with the personnel

Tue, 11 Jun 2024 11:53:00 GMT

Our shared values serve as the basis for our activities. They genuinely guide everyday activities and decision-making when they are bright in our minds.

Our new values are

responsible
appreciative
reliable
skilled.

Responsible and sustainable: We take responsibility and sustainability into consideration in such things as procurement, travel, the use of materials and in relation to personnel equality, non-discrimination, wellbeing and development opportunities.

Appreciative: We are experts whose work is based on cooperation. We follow common practices, appreciate and value others, communicate clearly and facilitate open dialogue and participation.

Reliable: We build trust in cooperation relationships. We foster a psychologically safe work community and a good atmosphere so that we are a healthy community that is capable of renewal.

Skilled: We are proud of our own expertise in a good way and, at the same time, willing to continuously develop this. We will update and renew and create added value for ourselves and our clients.

Further information

Read our strategy and values

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Valtori's new vision: Safe and smooth ICT services – working for Finland

Thu, 06 Jun 2024 11:00:00 GMT

We have clarified our values earlier in the spring. We also needed to update our long-term plans for Valtori’s direction. Management and Valtori staff worked on the new vision together, and we were able to put Valtori’s new vision into words: Safe and smooth ICT services – working for Finland.

The purpose of Valtori’s new vision is to clarify, link and guide our operations so that we can achieve our goals as part of the central government. Both we and our customers are working for Finland and for the benefit of Finland. Our vision highlights our commitment to high-quality and safe ICT services as well as our role in the smooth functioning of Finnish society and ensuring our safety. Our role in Finland is crucial and unique, and our vision now reflects this. Our main goal is still to satisfy our customers. Our new vision emphasises our role in ensuring the interoperability, security and smooth running of a public organisation's information management.

What are the specifics of our vision?

Safety first: Our goal is to offer the highest level of data security possible in all of our services. We want to ensure that, regardless of the challenges we may face, the data and systems of our customers are always secure.
Smooth operations all around: We strive to provide seamless ICT services that operate without interruptions. Our goal is to make our customers' work as easy and efficient as possible, which increases productivity and satisfaction.
Serving Finland: We see ourselves as a part of broader society, and we wish to be an active part of building Finland’s digital future. Our services support public administration, our partners and our customers' customers – citizens – which creates a stable and sustainable basis for digital development.

Our vision will be reflected gradually in Valtori’s operations, and we will soon be informing our customers and partners about it in different contexts. Our materials and website will also be updated to reflect our vision soon.

I would like to express my thanks to everyone at Valtori who worked on the vision. With this new vision, we’re in a good spot heading into summer and continuing to work together in the autumn.

Marja Rantala
CEO

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Sustainability Report 2023 has been published

Mon, 29 Apr 2024 08:08:00 GMT

Our values guide our decisions

“Responsibility is one of our values. At best, values make everyday work more straight-forward and guide decision-making. The importance of sustainable development is emphasised in both strategic and everyday choices,” explains CEO Marja Rantala in the Sustainability Report’s Management Review section.

“In terms of sustainability, we will place a stronger focus on future in the coming years.”

Our responsibility goals

Picture source: Valtori

We take sustainable development practices and responsibility into account in procurements from suppliers.
We apply sustainable development principles to the lifecycle management of ICT equipment and components.
We reduce costs by investing in automation.
We streamline customer interactions using digital channels.
We ensure the continuity of Valtori’s operations in all security conditions.

In addition, we explain the sustainability of our operations from an ecological, social and economic perspective.

Read Valtori’s Sustainability Report

The summary of the report provides a quick overview of our most important responsible acts in 2023

Read the 2023 sustainability report in full.

Further information:

Maija Ilvonen, Director, Communications and Marketing

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Valtori in 2023: Use of Valtori services expanded further

Tue, 05 Mar 2024 11:51:00 GMT

The total costs describing the scope of Valtori’s operations increased faster than in the previous year, by around 8.2%.

The strategic priorities guiding Valtori’s operations in 2023 were:

satisfied customer
excellent performance
meaningful work
cost-effective operation

Investments in the service strategy and the development of internal operating models

In 2023, Valtori invested in work on its service strategy. The customer base was extensively involved in the work on the service strategy. The implementation of the service strategy is a key target for 2024. We aim at a continuous strategy process that ensures efficient management, customer guidance and the development of the service selection in accordance with the objectives set out in the service portfolio.

The Valo programme for developing Valtori’s internal operating models was launched in summer 2023 and will continue until the end of 2024. The programme includes development measures related to Valtori’s management system, administrative procedures, recruitment, cooperation, finances and invoicing, supplier management and information management. The programme progressed as planned in 2023.

In late 2023, Valtori also prepared for supporting the central government productivity programme in accordance with the Government Programme and examined the opportunities for improving the efficiency of central government ICT and digitalisation services, for example by the elimination of overlap, controlled reduction of customer-specific solutions, automation, new technologies and utilisation of partners.

The development of comprehensive security among Valtori’s key operating principles

Meeting safety requirements and ensuring the continuity of operations are permanent principles of Valtori’s operations both during disruptive situations to normal circumstances and during emergency conditions. In 2023, changes in the security situation of the operating environment due to the Russian war of aggression in Ukraine particularly affected the priorities for developing comprehensive security at Valtori. The operations have particularly been subject to changes due to Finland’s membership in NATO, safeguarding sufficient energy and electricity supply, and an increasingly tense cyber threat situation.

Data protection activities were used to support the compliance of services by auditing services containing personal data and by participating in national projects promoting the utilisation of cloud services, for example.

The follow-up evaluation of the ISO27001 certificate of the information security management system was carried out in November 2023.

Uninterrupted services are one of Valtori’s key objectives. While the number of extensive disruptions increased slightly in 2023, the time required to resolve disruptions was at a good level, below the set target. Valtori has invested in the management of disruptions and is continuing this work. One of the key development targets involves developing the measurement of the impacts of extensive disruptions.

Customer and personnel satisfaction at a good level

Valtori has achieved a customer-driven approach in line with its goals, and the results of customer satisfaction measurements are at a good level for decision-makers, ICT contact persons and end users alike. Valtori's customer cooperation models have been further developed, and the Customer Experience unit has particularly invested in ensuring service development that meets customer needs. Valtori has also invested in the development of case management and its range of services.
Personnel satisfaction improved in Valtori in 2023. The number of personnel increased despite a difficult recruitment situation in the labour market. At the end of the year, the number of personnel was 1,579.

Image: Development of personnel satisfaction at Valtori in the period 2014–2023 (image source: Valtori)

Image: Development of number of personnel at Valtori in the period 2014–2023 (image source: Valtori)

At Valtori, sustainability is part of the strategy and shared values. We published our annual sustainability report in spring 2023. We strive to take sustainable development into account in our decision-making, in the development and production of services, in the economy and in human resources management, i.e. in everyday choices.

Key figures from 2023

User satisfaction with Valtori services: 4.2 (scale 1–5)
Satisfaction of decision-makers and contact persons with Valtori services: 3.8 (scale 1–5)
Personnel's job satisfaction: 3.82 (scale 1–5)
Number of personnel: 1,579
Total operating costs (MEUR): 460
Number of workstations: 101,500
Major disruptions: 3.0/month (2022: 4.1, 2021: 3.9, 2020: 3.7 and 2019: 7.1)
Price index (year of comparison 2019 = 100): 95

Highlights from 2023

The use of Valtori’s services expanded and Valtori’s total turnover continued to increase. Growth particularly occurred in Tuve operations.
The strategic main objectives guiding Valtori’s activities were: satisfied customers, excellent performance, meaningful work and cost-effective operations.
Valtori invested in work on its service strategy. The customer base was extensively involved in the work on the service strategy.
The Valo programme for developing Valtori’s internal operating models was launched in summer 2023.
The still-challenging operating environment following Russia's war of aggression in Ukraine continued to affect Valtori’s priority areas for developing comprehensive security.
Uninterrupted services are one of Valtori’s key objectives. While the number of extensive disruptions increased slightly, the time required to resolve disruptions was at a good level at the same time.
A customer-driven approach was achieved in line with its goals, and the results of customer satisfaction measurements are at a good level for decision-makers, ICT contact persons and service users alike.
Marja Rantala started as Valtori's CEO.

See Valtori’s 2023 financial statements (pdf, in Finnish)

Further information:

Hanna Kuikka, Director of Finance, hanna.kuikka@valtori.fi
Marja Rantala, CEO, marja.rantala@valtori.fi

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Sustainability unites all at Valtori: Sustainability Report 2022 has been published

Thu, 04 May 2023 13:07:00 GMT

Sustainability in everyday choices

“At Valtori, sustainability is part of our strategy and values. We strive to take sustainable development into account in all decision-making, in the development and production of services, in the economy and in human resources management, so in everyday choices,” says CEO Marja Rantala.

“Sustainability is becoming an essential part of our operating culture, and we hope that others can see it too. Our operations also require functional networks with both customers and ICT suppliers.”

Sustainability goals drive our sustainable development

Our current sustainability goals are:

We take sustainable development practices and responsibility into account in procurements from suppliers.
We apply sustainable development principles to the lifecycle management of ICT equipment and components.
We reduce costs by investing in automation.
We streamline customer interactions using digital channels.
We ensure the continuity of Valtori's operations in all security conditions.

In addition, we describe the sustainability of our operations from an ecological, social and economic perspective.

Further information on sustainability at Valtori:
Marketing Manager Mariikka Kekäläinen, mariikka.kekalainen@valtori.fi

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Valtori's year 2022: We succeeded in improving customer satisfaction during this very eventful year

Thu, 09 Mar 2023 11:23:00 GMT

Our total turnover increased, but the growth rate was clearly more moderate than in previous years. The total costs describing the scope of Valtori's operations increased by about 3.1%. Total costs increased more slowly than in previous years.

Photo: Development of Valtori’s earnings in 2014-2022 (image source: Valtori)

2022 was the first year in line with our new strategy. The main objectives of the strategy are:

satisfied customer
meaningful work
excellent performance
cost-effective operation.

In line with our vision, we are the ICT partner that enables the customer’s success.

The main focus of our operations was, and continues to be, ensuring continuity of operations for our customer organisations. In addition, the permanent principles of our operations include meeting security requirements and ensuring the conformity of services.

Significant multi-annual additional funding for the development of comprehensive security

In 2022, changes in the operating environment, such as the Russian war of aggression in Ukraine, had an impact on the priorities of developing comprehensive security. In support of their activities, Valtori received significant multi-annual additional funding.

The abatement of the corona pandemic enabled a controlled reduction of control measures. However, managing the changes in the operational environment caused by the Russian attack required the operation of the situation management team in accordance with the contingency plan throughout the operational period.

From the perspective of data protection, we supported the conformity of services by carrying out assessments of services containing personal data and by participating in national projects promoting the utilisation of cloud services, for example.

One of our key objectives is to ensure that services are uninterrupted. In industry-independent Tori services, the situation was very good and we achieved the set targets. In terms of security network services (Tuve), the number of large-scale incidents was still too high.

The aim of organisational change is to improve customer-orientedness

In the spring, we carried out an extensive organisational and operating model reform to ensure a customer-oriented approach and our ability to produce services that better meet customer needs. The implementation method of the organisational change, the evaluation of its effects and the scheduling were not fully optimal, and the reform required a lot of working time. The organisational change was also reflected in the personnel experience in the late spring. During the second half of the year, however, staff satisfaction mainly returned to normal levels.

Photo: Development of Valtori’s employee satisfaction in 2014-2022 (image source: Valtori)

We succeeded in improving customer satisfaction

Improving customer satisfaction was our most important strategic goal and we did so excellently. The survey at the beginning of summer provided a picture of the right direction, and the customer satisfaction survey carried out at the end of the year confirmed that our customers' satisfaction is at a high level and even exceeded the goals for 2022. The reforms are also visible in customer cooperation, which we have systematically renewed and with which customers have been satisfied. There is still room for improvement in areas such as reliability of project delivery and conformity of services.

The number of personnel developed more slowly than planned due to the difficult recruitment situation in the labour market and the internal mobility of personnel.

Photo: Development of Valtori’s number of staff in 2014-2022 (image source: Valtori)

In 2022, the strategy was supported by the objectives and measures of the Valtori Transformation Programme 2020–2022. The programme ended in early 2023, and we will focus on analysing its results and impacts this year.

Key figures from 2022

User satisfaction with Valtori services: 4.0 (on scale of 1 to 5)
Satisfaction of decision-makers and contact persons with Valtori services: 3.9 (on scale of 1 to 5)
Job satisfaction of employees: 3.69 (on scale of 1 to 5)
Number of staff: 1,392
Total operating costs (MEUR): 419
Number of workstations: 99 500
Major disruptions: 4.1 pcs/month (2021: 3.9, 2020: 3.7 and 2019: 7.1)
Support request resolution time: 1.3 days (2021: 1.8, 2020: 2.4 and 2019: 2.6)

Highlights from 2022

The first year with a new strategy, at the core of which is a satisfied customer and cost-effective operation.
The strategy was supported by the Transformation Programme.
An extensive organisational and operating model reform was carried out.
A still-challenging operating environment following Russia's war of aggression in Ukraine.
Changes in the operating environment require investments in the development of comprehensive security, and Valtori received significant multi-annual additional funding for this purpose.
Marja Rantala was elected as Valtori's new CEO.
We succeeded in improving customer satisfaction.

Further information:

Antti Uusitalo, Director of Finance and Efficiency, antti.uusitalo@valtori.fi

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Marja Rantala appointed as CEO of Valtori

Tue, 20 Dec 2022 13:34:00 GMT

Rantala is currently acting as the chief information officer at the National Land Survey of Finland.

“I am enthusiastically taking on the position of the CEO of Valtori. Valtori plays a key role in enabling customer-oriented digitalisation in central government. I am delighted that customers’ cooperation with each other and also with Valtori has intensified recently. For my part, I want to strengthen this cooperation in my new role,” Marja Rantala says.

Rantala has been working in various positions at the National Land Survey of Finland since 2002. She has acted as the deputy director general and the chief information officer at the Centre for ICT Services. She has also worked as the director of development at Statistics Finland.

Valtori is an agency within the administrative branch of the Ministry of Finance, and it produces sector-independent ICT services for the central government, as well as ICT and integration services that meet the high demands of preparedness and security.

The Finnish Government decided on the appointment on Tuesday, 20 December. Rantala was appointed for the term between 1 January 2023 and 31 December 2027.

Further information

Chief Information Officer Jarkko Levasma, tel. +358 295 530 117, jarkko.levasma(at)gov.fi

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Practical instructions for preparing for power outages

Fri, 07 Oct 2022 10:46:00 GMT

Preparing for a power outage in a nutshell

Before a power outage: Keep your devices charged. Reduce their battery consumption. Download important documents to your devices.
During a power outage: Unplug power cords. Reduce your devices’ power consumption. Prioritise your work tasks. Save your work more often.
In all situations: Take care of your capacity to function with emergency supplies.

Read the more detailed instructions below.

Before a power outage

Charge the batteries of the devices you use in your work regularly so that their charge will be enough for working during possible power outages.
Find out in advance where you will move to work if you are unable to work at a remote workstation due to a power outage.
Make sure, by practising in advance, that you know how to share an internet connection through your mobile device if sharing is allowed on your device. By doing this, you can get an internet connection to your computer when it is necessary, even if the internet connection at your home is down due to a power outage. If the power outage is very extensive, it is possible that the mobile network will not be available either.
Reduce your devices’ power consumption by, for example,
- enabling the automatic power saving mode when you have not used your device for several minutes. If you do not need an internet connection, Bluetooth or other wireless connections, you can also use the airplane mode to reduce power consumption.
- Turn off your device when you stop working and you do not need it for several hours. In this case, make sure that your device does not have any important updates that are scheduled to be installed.
- You can also decrease the brightness of the screen and keyboard or use dark themes to reduce power consumption.
- Instructions for extending Android devices’ battery life
- Instructions for extending iOS devices’ battery life
- Microsoft’s battery saving tips, Windows 10 & 11
You can buy power banks. Remember to keep them charged. By doing this, you ensure that you can keep your devices running for several hours.
Download any important instructions and documents to your devices’ internal hard drive (a desktop or mobile device’s files folder) so that they can be accessed even without an internet connection.

During a power outage

If you lose power, unplug your devices’ power cords from the wall socket just to be safe. By doing this, you prevent possible power surges from damaging your devices when power returns. You can observe the return of power through, for example, street lighting, air conditioning or a lamp that you have left on.
Use the above methods to reduce your devices’ power consumption.
Prioritise your work tasks during a power outage.
- Carry out urgent work tasks first and leave the others for later. If you have a critical work task that can only be done at a later time, set your device to the power saving mode or turn it off until you can carry out the task if necessary.
- All work tasks might not require an internet connection. When your connections work, focus on your core task and prepare things in advance so that you can take care of them offline.
Save your work more often than usual. By doing this, your work will be saved even if your device runs out of power.

In all situations

Finally, remember to also take care of your own capacity to function in all kinds of situations and reserve emergency supplies, including medicines, water, food and warm clothes, for example.

You can find general instructions for power outages below.

How to prepare for a power outage - Finnish Red Cross
Emergency supplies - Rescue services
72 hours - Rescue services
How to prepare for long power outages (PDF) - valtioneuvosto.fi (in Finnish)

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First Valtori responsibility report released – here are the highlights

Wed, 11 May 2022 09:25:00 GMT

Responsibility is an integral part of our statutory duties. At the national level, we are a major supplier and provider of ICT services. We are responsible to our employees, customers, partners and society for identifying and managing responsibility-related expectations.

This is our first responsibility report. It describes the achievement of our responsibility goals in 2021 by linking them to the UN Sustainable Development Goals. A new report will be produced each year.

Our five responsibility goals are as follows:

We take sustainable development practices and responsibility into account in procurements from suppliers
We reduce indirect costs by investing in automation
We apply sustainable development principles to the lifecycle management of ICT equipment and components
We streamline customer interactions using digital channels
We promote space efficiency, recycling, and sustainable use of natural resources in all our operations

Highlights from the year’s goals, indicators and actions

Highlights from actions already taken and future goals:

1) We take sustainable development practices and responsibility into account in procurements from suppliers

We include responsibility requirements as a natural part of competitive tendering and
we take into account ecological certificates and assessments in our tendering processes.

For procurements classified as public procurements, we will in future be monitoring areas such as the number of requirements related to environmental objectives in each tendered device contract and the percentage of tendered ICT service contracts per year in which additional points were awarded for a public environmental programme or similar programme (and how well such programmes progress).

Did you know that the majority of our procurements are ICT procurements? In 2021, our procurements totalled EUR 323 million, of which EUR 282 million (nearly 90%) were ICT procurements.

2) We reduce indirect costs by investing in automation

We create new digital interfaces and
we simplify processes.

In future, we will monitor areas such as the additional savings achieved through selected automations (2021 result was EUR 220,000, target for 2022 is EUR 1 million) and the share of automated sales invoices invoiced in each monthly cycle (2021 result was 8%, target for 2022 is 60%).

Did you know that the Varmennemaatti, which was introduced in 2021, monitors the public certificates we deliver and automatically sends a message about those that are about to expire? On average, close to a hundred certificates expire each month. This automation is estimated to save dozens of working hours each month.

3) We apply sustainable development principles to the lifecycle management of ICT equipment and components

We consider sustainable development right from the procurement stage,
we support the deployment and use of the ICT equipment, and
we ensure that it is recycled responsibly.

In future, we will monitor areas such as the increase in independent deployment of Valtti workstations.

Did you know that in 2021, 97% of the equipment taken out of use through 3stepIT was reused in a data-secure manner, while the remaining 3% was recycled. Through this reuse, 1,000,000 kg of CO2 emissions were avoided.

4) We streamline customer interactions using digital channels

We are developing the digital customer experience and
maintaining and developing Valtori digital service channels.

In future, we will be monitoring areas such as user satisfaction with individual service events (in 2021, our average score was 9.4 out of 10) and the time taken to resolve support requests (in days).

Did you know that, in 2021, nearly 45% of support requests from users of Tori services were made through the service portal. A total of 67% of all requests were received through digital service channels (TOP Self-Service Portal and chat service), an increase of 14% on the previous year.

5) We promote space efficiency, recycling, and sustainable use of natural resources in all our operations

We use space efficiently and responsibly,
we take environmental factors into account when travelling and
we take care of recycling and reuse of packaging materials.

In the future, we will be monitoring areas such as the space efficiency of our offices (level in 2021 was 10 m2/person, target for 2025 is ≤ 7.5 m2/person) and the proportion of official cars which are hybrid or electric cars (target for 2026 is 20%).

Did you know that, after carrying out a utilisation rate survey and personnel survey, we gave up 1/3 of our office space at the Helsinki Lintulahti office? We thus freed up 1,000 m2 of space for others to use.

Further information on responsibility

Marketing Manager Mariikka Kekäläinen, mariikka.kekalainen@valtori.fi

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Year 2021: Use of Valtori services expands further through digitalisation

Tue, 29 Mar 2022 08:00:00 GMT

2021 was Valtori's eighth year of operation. Use of Valtori services has expanded further through digitalisation This meant that Valtori’s operations also grew, but at a much more moderate rate than in previous years.

Customer experience the main goal of operations and strategy

During the year under review, the focus areas for the renewed strategy were satisfied customers, excellent performance, meaningful work and cost-effective operations. Developing customer experience and customer satisfaction is the primary goal, which is then supported by the others.

In order to attain this goal, we seek to focus on developing a customer-oriented approach and customer understanding as well as our capacity to get the job down. This will enable us to better produce the service packages that meet customers' needs. To support this strategy, planning work has begun for a major renewal of our organisation and its operating methods.

Ensuring the continuity of central government operations

The main focus of Valtori operations was, and continues to be, ensuring continuity of operations for customer organisations.

This objective was achieved both by investing in smooth service operations and responding to various security threats.

2021 by the numbers

According to both the indicative Pulse survey and the extensive VMBaro survey, Valtori personnel satisfaction has remained at a good level.

The number of personnel, which had been growing for several years, has now levelled out. The total number was effectively the same as for the previous year, although the total cost figures, which describe the scope of Valtori operations, saw some increase. This can be seen as an indication of improved performance and practices.

The results from the customer satisfaction indicators show that Valtori is not currently at its target level. Filling this gap has therefore been set as the top priority for the coming years.

Key figures from 2021

Customers’ service experience: 9.4 out of 10
Customer satisfaction with Valtori operations: 2.6 out of 5
Personnel satisfaction: 3.68 out of 5
Personnel: 1,419
Total operating costs (€1000s): 406,464
Number of workstations: 95,500
Major disruptions: 3.9 / month (3.7 in 2020 and 7.1 in 2019)
Support request resolution time: 1.8 days (2.4 in 2020 and 2.6 in 2019)

Highlights from 2021

Tero Latvakangas M.Sc. (Tech.) took over as CEO.
Valtori’s strategy was reshaped. The focus selected was customer experience development
Work began on planning and implementing organisational reforms to support the strategy.
In its first year, the Valtori Transformation Programme focused on customer cooperation, cost-effectiveness and goal-orientation of operations.
The Valtori customer advisory board was reformed in order to increase the effectiveness of customer guidance.
In the spring, a vulnerability was detected in the central government's remote access service. The investigation concluded, however, that it had not been exploited within the central government IT environment.
The most significant disruption of the year occurred in July, when an excavator cut through an optical fibre cable. Following the incident, work was done to ensure that sufficient backup connections were available, and the deficiencies detected during the incident were addressed in cooperation with the supplier.
A chatbot were introduced in customer support and a voicebot was introduced for telephone enquiries.
The third Valtori Academy reached completion. Once again, it succeeded in providing young people at an early stage of their careers with opportunities for professional development.

Further information

CEO Tero Latvakangas, tel. +358 295 50 5423, tero.latvakangas@valtori.fi

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Transformation Programme: Collaboration, efficiency and goal-orientation

Wed, 23 Feb 2022 14:00:00 GMT

The implementation of the Transformation Programme started just over a year ago. The programme will run until the end of 2022 and has progressed as planned.

“The programme's objectives and measures support the implementation of our recently reformed strategy and Valtori’s organizational renewal. During the first year of implementation, we focused particularly on the areas where we had identified the most acute need for change,” explains Chief Customer Experience Officer Paula Kujansivu, who is overseeing the programme.

1) Increased collaboration with customers

The customers actively participated in the development work through their involvement in various workshops and pilots. The joint development and increased customer understanding received praise from both customers and Valtori employees. Customer cooperation was also actively developed through the renewed Customer Advisory Board, which plays a significant role.

2) Cost-effectiveness seen in service prices

The unit prices for several services could be lowered thanks to effective implementation of efficiency measures such as automation.

3) Goal-orientation and a systematic approach made our operations more robust

The goals of each Valtori employee are set based on the Valtori strategy and are regularly discussed with the employee’s supervisor. Valtori’s performance indicators are monitored within Valtori and together with the Ministry of Finance as the overseeing organisation. Several revised operating models were adopted in order to make Valtori's operations more goal-orientated and robust.

The background work and observations made in the Transformation Programme were also utilised extensively in Valtori’s strategy renewal process. The selected focus for the new strategy was improving customer experience.

The second year of Transformation Programme’s implementation phase is now under way

The Transformation Programme will support the implementation of Valtori’s new strategy this year through measures such as bringing a customer-orientated approach to all of Valtori’s operations, ensuring service portfolio development in line with the customer’s needs, and improving the predictability of invoicing.

Further information

Chief Customer Experience Officer Paula Kujansivu, paula.kujansivu@valtori.fi, tel. + 358 295 50 4661
See also: Valtori reforms its future guidelines

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Valtori's new organisational structure will enter into force two months later than planned

Mon, 13 Dec 2021 07:51:00 GMT

With the exception of the schedule, the plans already made, and the objectives of the reform are unchanged. The organisation will be updated to correspond to the renewed, customer-oriented strategy. At the heart of the strategy is the vision: we want to be the ICT partner that enables the customer’s success.

“The completion of the new organisation has taken a little longer than expected. We want to ensure that the process progresses carefully for everyone and that there is enough time for planning. This also ensures the continuity of our operations,” says Tero Latvakangas, CEO.

The current organisation will operate until the end of February. Any changes to customer and partner contacts will be communicated as early as possible before this.

Further information:
• CEO Tero Latvakangas, tero.latvakangas(@)valtori.fi
• Customer Experience Manager Paula Kujansivu, paula.kujansivu(@)valtori.fi
• Valtori will reform its organisation from the beginning of 2022 | Valtori

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Valtori will reform its organisation from the beginning of 2022

Mon, 01 Nov 2021 08:03:00 GMT

“The current organizational structure and the way we operate do not support agile resolution of customers’ needs. We now create the prerequisites for success by improving our implementation capacity in each unit and function. This need has arisen from both our personnel and our customers,” explains Tero Latvakangas, CEO.

Visibility of change to stakeholders

The aim is that Valtori's operations will be visible to customers in the longer term in an increasingly customer-oriented, efficient and smooth manner.

The structural change will clarity responsibilities, roles and decision-making. The aim is to ensure that Valtori's activities are guided by customer needs. For example, in the future, the direction of service development investments will be decided in the unit responsible for customer experience. At the same time, we will improve the ability of the customer interface to map and guide these choices.

“For customers and partners, the early phases of the reform can bring changes with contact persons, for example. However, we will make every effort to ensure that the work continues without disruption during the transition period. For the rest of the year, we will operate normally with the current organisation and responsibilities,” Tero Latvakangas states.

As of 1 January 2022, Valtori has seven profit centres:
• Customer experience,
• Joint services,
• Tori services,
• Tuve services,
• Personnel experience,
• Finances and efficiency; and
• Communication and marketing.

Further information:

• CEO Tero Latvakangas, tel. +358 29 550 5423
• Valtori reformed its future guidelines, bulletin on 18 October 2021 (in Finnish

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Valtori reformed its future guidelines

Mon, 18 Oct 2021 07:41:00 GMT

“The operating environment of the ICT sector is changing at a fast pace. Information security is becoming increasingly important, working methods are undergoing a huge transformation and financial responsibility is required from the entire public administration. We must be involved in this development so that the Government’s organisations can succeed in their operations,” Tero Latvakangas explains the background to the reform.

Value-adding issues to become central

The guideline of the strategy is that Valtori, established in 2014, focuses on issues where it can produce added value to its customers, i.e., for the entire central government.

In addition to the development of Valtori's core services, particular focus will be placed on:

information security services aimed more comprehensively to ensure the security of the infrastructure as a whole,
communication technology that meets the needs of future work and
the ICT concepts in the Government's premises to be renewed.

At the same time, services produced in a labour-intensive manner will be modernised, such as local support and authorisation and identity management. Additionally, Valtori's role in the production of TORI operations and in supporting cloud transformation will be clarified. The role will become less important in services where Valtori now acts as an intermediary without a high return on added value.

The expectations of key stakeholders have been heard in strategic work

The strategy reform was carried out in close cooperation with key stakeholders: With customers, personnel and the Ministry of Finance, that acts as the director of Valtori.

“The intention of the Ministry of Finance is that Valtori should be the best possible partner for customer agencies. Additionally, the quality and costs of the services provided by Valtori must also be competitive compared to the private sector. Customer focus is the right choice, and the most important competitive advantage is that Valtori is thoroughly familiar with the activities of its customer offices,” says Jarkko Levasma, Government CIO at the Ministry of Finance.

In fact, Valtori's customers' views are particularly strongly reflected in the strategy. In the preparatory phase, the strategy was discussed not only in numerous customer discussions but also in the Valtori Customer Advisory Board and the Security Network Operations Customer and Cooperation Group.

A journey towards a vision under strong guidance of the strategy

Valtori's goals and indicators for 2022 will be defined together with the Ministry of Finance as part of the performance agreement in accordance with the new strategy.

“At the same time, it will be ensured that the ongoing Reformation Programme and all development projects support the implementation of the reformed strategy so that we can focus on the right issues,” Latvakangas says.

Further information:

CEO Tero Latvakangas, tero.latvakangas(a)valtori.fi

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Ministry of Finance: Tero Latvakangas to become CEO of Valtori

Thu, 22 Apr 2021 11:04:00 GMT

“It is a great opportunity to lead Valtori, which plays an important role as a provider of central government’s ICT services. Together with the Valtorians and partners, I will continue the determined reforming of Valtori. I am sure that long-term and systematic work will enable us to further develop Valtori's ability to produce high-quality, safe and cost-effective ICT services that meet the changing needs of users,” says Latvakangas.

Latvakangas has worked as the production manager of Valtori and, above all, as the head of Valtori's telecommunications and operating services unit, and in various management positions in ICT service production at Tieto Oyj.

Latvakangas was appointed for a five-year term from 1 May 2021.

Further information:

Under-secretary Päivi Nerg, tel. +358 2955 30149, paivi.nerg(at)vm.fi

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Year 2020: Valtori's customer and personnel satisfaction increased in the midst of the pandemic

Mon, 08 Mar 2021 08:56:00 GMT

At the same time, the focus of user support shifted from on-site support to customer support. The number of contacts coming through electronic service channels increased by around 25% year-on-year. User satisfaction with central government IT support services improved: on a scale of 1 to 10, user satisfaction increased from 9.1 in the previous year to 9.31.

Customer satisfaction with Valtori's operations increased significantly in 2020, despite the effects of the pandemic. On a scale of 1 to 5, satisfaction improved to 2.83 from 2.34 a year earlier. On average, customers of the TORI business were more satisfied than those of the TUVE business. Customers' satisfaction with projects was 3.6.

Valtori's personnel satisfaction increased, exceeding the central government average. According to the VMBaro survey, the job satisfaction index, i.e. overall satisfaction, was 3.73 on a scale of 1 to 5, while in the previous year it was 3.55.

According to the remote working survey, Valtori's personnel have adapted well to working remotely. As approximately half of the respondents will want to continue working remotely full-time, one floor of the premises in Lintulahti, Helsinki, will be vacated.

The shared central government premises will respond to the ongoing transformation of work, facilitating inter-agency cooperation. For example, Valtori is involved in an agency campus project in Pori.

Valtori's guidance model changed in March when Valtori's Board of Directors was dissolved. The Ministry of Finance is now directly responsible for Valtori's strategic guidance, ICT preparedness, preparedness and security guidance, and guidance of business principles.

With the Transformation Programme, Valtori's operations will be overhauled under the Ministry of Finance’s guidance. Preparatory and planning work was carried out in 2020, and a Chief Transformation Officer was hired to lead the programme. The two-year implementation phase started at the beginning of 2021. The programme’s primary objective is to implement Valtori's strategy: central to the programme are productivity improvements and Valtori’s role in organising the services.

Other key events in 2020

Service harmonisation proceeded according to plan. Harmonised IT services generate savings and facilitate both cooperation across organisational boundaries and agency mergers.
As a result of the measures of the quality programme launched in autumn 2019, the number of faults decreased and the quality of services improved. According to KPMG’s assessment, the maturity of change management increased significantly, from 1.5 in 2018 to 4.6.
The TUVE business expanded, and more customers adopted services in both business areas. For example, with the Finnish Defence Administration's Construction Establishment, about 700 new users, 500 workstations and 600 eTUVE phones were added to the TUVE services.
In the autumn, the Ministry of Finance launched a review of the organisation of security network operations. Decisions will be made on which options for organising the security network operations will be included in the next phase of the review and which criteria will be used to compare the options.
With the follow-up evaluation of the information security management system, the ISO 27001 certificate will continue in force.
The expertise of Valtori’s employees was actively developed. EUR 2.3 million was spent on training. In addition, a great deal of on-the-job learning and task rotation were used to develop competence. Valtori has also implemented dedicated training programmes and paths. The Osaava system was introduced in the TORI business area and will be extended to the TUVE business area in 2021.
A pay system was introduced. The new system will harmonise the classifications of complexity concerning the employee’s duties, performance appraisals and pay levels, promoting equality of employees. The cost impact of increasing the wages in the pay system was 4.2%.

Key figures in 2020

Number of employees 1,408
Total operating costs (EUR 1,000) 384,728
Average customer invoicing EUR 33.3 million per month
Customers with the highest invoicing volumes: Legal Register Centre (11.82%), National Police Board (9.29%), Prime Minister's Office (9.17%), Tax Administration (8.22%) and the Finnish Defence Forces Logistics Command (8.03%)
Number of standard workstations 64,400 (2019: 57,000)
Number of complaints 36 (2019: 50)
Functionality of key TORI services 99.54% (2019: 99.45%)
Major incidents 3.7 per month (2019: 7.1)
Resolution time for major incidents 6h 2min (2019: 12.1)
Resolution time for support tickets 2.45 days (2019: 2.6)
Service level agreement resolution for support tickets (SLA%) 92.2% (2019: 90.1%)
Savings of approximately 1,200 person-days with several automation implementations
Approved information security assessments for services 10 assessments (TUVE) and 10 assessments (TORI)

For more information, contact:

CEO Pasi Lehmus, tel. +358 295 50 5522, pasi.lehmus[at]valtori.fi

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Transformation Programme to overhaul Valtori's operations: customers will have more influence and receive better services

Wed, 20 Jan 2021 10:39:00 GMT

Transformation Programme implements the strategy

"The primary objective of our newly-launched Transformation Programme is to implement our strategy," says CEO Pasi Lehmus and continues, "Our role as an organiser of services along with productivity improvements are central to the strategy implementation."

The Transformation Programme will also ensure that Valtori is able to respond to changes in the operating environment and to new customer needs. It is also essential that Valtori's organisational culture, which promotes reform, is further strengthened. For the customers, this should be visible in the continuous development of operations.

As a result of the Transformation Programme, customers will:

• have more influence and
• get better services.

Customer involvement, influence and cooperation

Involvement, a chance to make a difference and working together are some of the objectives that the Transformation Programme aims to achieve.

"Making a difference works in multiple ways. For example, knowing the operations and needs of our customers, proactively and cooperatively planning for the future, and co-developing services are examples of making a difference," says Paula Kujansivu, Chief Transformation Officer, who is leading the programme.

Better services for customers

At the end of the Transformation Programme, the services will respond to customers’ everyday needs, becoming genuinely value-added and useful. Competitive service pricing is one of the aims pursued. The objective is to reduce the prices of productised services by an average of 11% compared to the 2019 prices.

The development and deployment of services will be accelerated. "What we do ourselves and where our partners' expertise can be utilised is an important issue to consider," says Paula Kujansivu.

"Of course, the most important thing is that our services work as they should and that our customers’ daily lives run smoothly. That's our number one goal."

More information

Paula Kujansivu, Chief Transformation Officer, tel. +358 295 50 4661, paula.kujansivu(a)valtori.fi

Following the completion of the programme plan, the implementation of Valtori's Transformation Programme 2020-2022 has begun. Representatives of the Ministry of Finance are involved in directing the programme. The implementation phase will last two years.

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Valtori's customer advisory board to be overhauled with the aim to increase the effectiveness of customer governance

Mon, 18 Jan 2021 11:19:00 GMT

The task of the customer advisory board is to discuss and monitor the development of Valtori's operations and services, quality of services and customer satisfaction.

From the beginning of 2021, the membership of Valtori's customer advisory board will include more representatives of customer agencies. A five-person secretariat was appointed to the advisory board for a term of office from 1 January 2021 to 31 December 2022.

According to the Ministry of Finance's press release "Valtori's reformed customer advisory board and secretariat appointed", the tasks of the board were also redefined. The aim is for Valtori’s customer agencies to have access to services that better meet their needs. In addition, the plan is to improve Valtori's economic and investment planning.

"It's great that Valtori's customer governance is getting stronger. I see this reform bringing about many opportunities for closer cooperation," says Valtori’s CEO Pasi Lehmus.

More information

Ministry of Finance press release: Valtori's reformed customer advisory board and secretariat appointed (in Finnish)
Valtori's website: Organisation and steering

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Paula Kujansivu appointed as the Chief Transformation Officer at Valtori

Thu, 23 Jul 2020 07:00:00 GMT

Kujansivu was selected for the new position from among 78 candidates. She transfers to Valtori from Alko’s online business management and starts at Valtori on 18 August.

As the Chief Transformation Officer, Kujansivu will act in the role of the owner for the long-term transformation programme. Under the programme steered by the Ministry of Finance, operations will be developed so that it better meets the customers´ needs and benefit the government organisations.

“I’m eagerly looking forward to working in an organisation that is important to society and, most of all, to learning new things from Valtori’s ICT professionals,” Paula Kujansivu says.

Further information

Customer Relations Director Jouni Mustonen, tel. +358 (0)295 48 7710, jouni.mustonen@valtori.fi (until 26 July)
Director, Services Jari Virtanen, tel. +358 (0)295 50 5851, jari.virtanen@valtori.fi (27 July–2 August)
Managing Director Pasi Lehmus, tel. +358 (0)50 550 0022, pasi.lehmus@valtori.fi (as of 3 August)

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Valtori transforms: Statewide competitiveness through the Transformation programme

Tue, 16 Jun 2020 09:24:00 GMT

Under the programme steered by the Ministry of Finance, operations will be developed so that it better meets the customers’ needs and benefits the government organisations.

“Valtori was established in 2014 to centralize the basic IT of 80 agencies. It took years to implement the enormous change, and we entered the development phase of our operations last autumn. The programme combines this and the development towards the transformation goals,” says the Managing Director Pasi Lehmus.

Even though the transformation programme is only in its early phases, the results of development work can already be seen. Customer satisfaction towards Valtori’s operations has increased significantly compared to last autumn: in the spring, Valtori’s score was 2.9, whereas the autumn score was still only 2.3 (on a scale of 1–5).

“The quality improvement programme improved the quality of services significantly just before the exceptional circumstances that we faced in March. During the corona pandemic, Valtori quickly provided its customers with well-functioning remote work possibilities. In addition, we introduced the long-awaited SLA sanctions for our customers’ approval in June,” Lehmus says to provide examples of results that have already been achieved.

“Operating processes have also been developed and, compared to 2018, the recent change and capacity management evaluation carried out by KPMG indicates that there has been significant improvement,” he continues.

“We are still aiming at higher customer satisfaction, which I believe we will achieve through the transformation programme.”

Productivity and cost savings sought extensively

Through the transformation programme, Valtori will develop the competitiveness of its own services. Cost savings are sought through large competitive bidding processes, automation and the utilisation of cloud services. The aim is to lower customer prices through competitive bidding, efficient service production and supplier and agreement management.

Valtori is already using multiple partners to produce its services, but we are increasingly focusing on the organisation of services. “However, Valtori will continue to produce all the services where it creates added value. These services include, for example, all services of high preparedness of security,” Lehmus says.

The Ministry of Finance commissioned a productivity evaluation from Deloitte of Valtoris operations in the winter 2019–2020. The results of this evaluation will also be used in the change programme.

“The evaluation included positive feedback on professionally produced specialist services and excellent user support, which is of exceptionally high quality. Development needs are related to prices and service quality incidents,” Lehmus says.

Development work in seven areas

In addition to productivity, development work takes place in seven different areas in total. For example, customer-oriented service development, review of the service offering and the finalisation of the on-going harmonisation based on the Act on the Arrangement of the State’s Common ICT Services.

The programme also takes into account the transforming customer needs, which are increasing with digitalisation, and the parties involved in the ICT of the government organisations, whose roles and responsibilities will be further clarified.

The recruitment of the Chief Transformation Officer responsible for the programme is currently ongoing.

Further information

Managing Director Pasi Lehmus
pasi.lehmus(a)valtori.fi

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Valtori’s 2019 financial statements published

Fri, 12 Jun 2020 09:46:00 GMT

Valtori’s primary task is to ensure that the basic IT services it provides enable smooth operations of the customer agencies. First-class customer experience and understanding form the most important strategic focus area.

During the year, capabilities related to data security, data protection and contingency planning were strengthened in both TORI and TUVE (security network) businesses. A monitoring and warning service for data breaches (GovHAVARO) and stricter password policies were deployed for the email services of Valtori’s TORI business. Valtori participated in several emergency exercises, such as KYHA19.

Service harmonisation proceeded according to plan. Harmonised services enable high data security, efficient maintenance and systematic service development. TUVE services have already been standardised. The harmonisation of Valtori’s other services was promoted determinedly. The share of service billing for harmonised services is already as high as 74%.

During the year, two major harmonisation projects for basic IT were completed: the harmonisation of the basic information technology systems of the Government (VNPUU) and OHTIEKE covering the entire judicial administration. For example, the planning and implementation of agency mergers and structural changes are considerably easier with standardised services.

Service use continued to grow due to digitalisation. New systems were deployed, increased use of video image resulted in greater demand for disk space, mobile versions of applications were introduced, data security improved and service hours expanded from office hours to 24/7. The customer base of TUVE business is expanding as new customers start using TUVE services and the number of users is increasing.

The number of service incidents was higher than usual especially in early autumn in both TORI and TUVE businesses. The services offered to citizens and companies were also partly affected by the incidents. For this reason, a quality programme covering both business areas was launched last autumn. The programme focuses on availability improvements and continues in 2020.

Various investments were made in the competence of personnel. The Valtori Academy programme aimed at new graduates and students about to finish their studies was organised for the second time. The current employees also had the possibility to participate in the studies provided by the programme. In addition, Valtori’s specialists participated in the “From specialist to architect” training path.

Key events and figures for 2019:

In accordance with the organisational change that took effect on 1 April 2019, Valtori’s operations are managed through the business areas (TORI and TUVE).
The Government of Finland proposed a legislative amendment, based on which Valtori’s management model would be clarified by disbanding Valtori’s Board of Directors. The amendment took effect on 15 March 2020.
Valtori established an automation unit and, together with the Finnish Government Shared Services Centre for Finance and HR (Palkeet), it launched a joint AI project, which will be completed in 2020.
Valtori established a Communications profit centre and recruited a Communications Director.
Valtori participated in the KYHA19 and TAISTO19 emergency exercises.
Finland’s third EU presidency started in July. Valtori’s role was to ensure that IT and telecommunications functioned smoothly and with no interruptions during the presidency.
A quality programme covering both business areas was launched last autumn. The programme focuses on availability improvements and continues in 2020.
The share of service billing for harmonised services is 74%.
The number of users of the standardised workstation service Valtti exceeded 20,000.
The average feedback score for individual service requests was 9.2 on a scale from 1 to 10. During the year, the number of feedback responses was nearly 75,000.
Of the trainees who participated in the second Valtori Academy programme, 19 were recruited as permanent employees.
The first 12 participants to the “From specialist to architect” programme graduated.
The score for overall satisfaction in the personnel satisfaction survey (VMBaro) was 3.55.
The number of employees was 1,402 at the end of the year.

View our annual report and financial statements (PDF)

Further information

CEO Pasi Lehmus

+358 (0)295 50 5522 firstname.lastname@valtori.fi

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Central government now telecommutes – critical services will be secured also during heavy loads

Thu, 19 Mar 2020 08:57:00 GMT

Central government now telecommutes – critical services will be secured also during heavy loads

All central government employees who can telecommute are now doing so as instructed by the Finnish Government.

The capacity of remote connections in the central government has been increased and the operation of the most essential services will be ensured in all circumstances.

Smoothly working telecommunications systems in the central government play a key role in the working of the society. The shift to telecommuting has broken a new record in the number of telecommuters in central government. Telecommuting has more than tripled compared to the normal situation, but the connections have worked better than expected. More than 30,000 users have been online concurrently.

Valtori, the party responsible for the connections, forecasted the load increase in remote connections and rapidly increased their capacity.

— We forecasted a significant increase in telecommunications a few weeks ago. Now it looks like the multitude of actions we took have been effective. In addition, central government employees can influence the load by their own actions, and we can see that our instructions have clearly been followed. Cooperation is critical right now, emphasises Tero Latvakangas, Production Director at Valtori.

Valtori has also taken other measures.

— We have restricted access to non-essential sites that cause a heavy load on the connections. Some examples are YouTube and YleAreena. They can still be accessed with mobile devices.

Prioritisation is performed in cooperation with the customers, i.e. government agencies and institutions.

Critical services for citizens will be secured

Critical services for citizens will be secured even in exceptional circumstances. Right now, however, we must rapidly make several technical changes which the citizens might experience as temporary outages in some digital services.

— We are now putting a big effort on the management of this exceptional circumstance, since the smooth operation of digital services is now paramount. We have also prepared for illnesses among our own staff. We are able to provide the services even if the exceptional circumstances lasted a long time, states Pasi Lehmus, Valtori’s CEO.

Further information

Production Director Tero Latvakangas, Valtori, tel. +358 295 50 5423

CEO Pasi Lehmus, Valtori, tel +358 295 50 5522

firstname.lastname@valtori.fi

Government ICT Centre Valtori provides sector-independent ICT services for the central government as well as information and data communications technology services that meet the requirements of high preparedness and security. The services we produce are based on agreements made with the customers.

Amendments to the Act on the Arrangement of the State’s Common ICT Services clarify Valtori’s steering

Tue, 17 Mar 2020 14:51:00 GMT

On 13 March 2020, the President of Finland confirmed the amendment to the Act on the Arrangement of the State's Common ICT Services (1226/2013).

The primary purpose of the amendment was to simplify and clarify Valtori’s steering by terminating Valtori’s Board of Directors.

This change makes Valtori’s steering very similar to that of other government agencies (excluding TUVE steering). As a rule, the tasks of the terminated Board of Directors are now the responsibility of Valtori’s CEO.

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Customer and personnel satisfaction – what is the overall feeling?

Tue, 17 Dec 2019 07:09:00 GMT

We received 1,887 responses to the comprehensive customer satisfaction survey that we just conducted. This was the first time that service users selected through random sampling were included in the survey in addition to decision-makers and contact persons. Their responses exceeded 3 (on a scale of 1–5) for all areas.

Previously, the satisfaction of service users has only been measured in connection with support request resolution. Valtori continues to receive high scores in this area. The average has stabilised to the 9.2 level on a scale of 1–10.

However, customer satisfaction concerning service quality decreased, which is understandable. In autumn, there were several major incidents concerning the key services, which affected the operations of nearly all customers.

Due to the incidents, Valtori initiated a comprehensive quality programme, through which the majority of key services have already been stabilised. The quality programme will be continued until sufficient operational reliability has been achieved.

Customer focus is the common thread in Valtori’s strategy. In practice, this was reflected in the customer-specific teams of experts established early this year. The team members are familiar with their customer’s systems and can maintain and provide services on a long-term basis in cooperation with the customers. Customers have welcomed the customer teams warmly.

Personnel satisfaction is at good average level for public administration

Valtori has grown at a rapid rate, and the number of employees has nearly doubled in four years. Valtori was established in 2014 in challenging circumstances, and the satisfaction of Valtori’s personnel has increased gradually year after year.

Currently, the scores are at the average level for public administration or, in some areas, even above it. This year, the scores decreased somewhat (0.05).

Even though the results are still good, the organisational change implemented last spring may have caused the drop, with TORI and TUVE businesses harmonised within the legislative framework.

The change has been implemented carefully because we wanted to wait for the decision concerning the complaint that was filed with the Parliamentary Ombudsman last spring. The decision was given at the end of November, and it stated that the organisational change was compliant with legislation.

We can now better utilise the best practices throughout Valtori in service development, 24/7 monitoring, architecture, user support and procurement. Most importantly, we strive to ensure that customers could use the services with various security classifications more smoothly.

The capabilities and practices of the TUVE business have already been extended to the TORI business with good results in the areas of cyber security and 24/7 monitoring. This is also reflected in the customer satisfaction survey, in which data security was highlighted as a clear strength.

There is a lot of work for Valtori, and we want to support the well-being of our employees. The objective of the ongoing clarification of strategy is to curb the excess and help employees prioritise.

In addition, the skills requirements are changing, so various opportunities for learning new things will be provided. The “From specialist to architect” training path is a good example, with 12 new architecture talents completing it last week.

I feel that the storms of autumn are gradually subsiding. I wish everybody peaceful Christmas time and success in the new decade!

Pasi Lehmus

CEO, Valtori

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Deputy Parliamentary Ombudsman: Valtori’s organisation model is compliant with legislation

Thu, 05 Dec 2019 06:14:00 GMT

In March, the Negotiation Organization for Public Sector Professionals JUKO, which represents employees, filed a complaint to the Parliamentary Deputy Ombudsman concerning the organisational change of the Government ICT Centre Valtori.

According to JUKO, Valtori’s new organisation model might be unlawful regarding the carrying out of the responsibilities related to the security network TUVE.

Pasi Pölönen, Deputy Parliamentary Ombudsman, gave a decision on the matter at the end of November. The conclusion is that, according to the Deputy Parliamentary Ombudsman, Valtori’s new organisation model cannot be deemed to be unlawful.

However, he states that when Valtori’s organisation was renewed, the functions could have also been separated more clearly based on the statements referred to in the report of the Administration Committee and the wording in legislation. “Nevertheless, in my opinion, the limits of the discretion granted to Valtori and the Ministry of Finance were not exceeded,” states Pölönen in the decision.

“The matter gives me no grounds for taking any other actions than adding to my audit calendar an audit of Valtori to take place in the near future.”

Synergy benefits through an organisational change that responds to customers’ needs

Valtori’s new organisation took effect in April this year. The change was implemented first and foremost based on the needs expressed by customers.

Valtori’s CEO Pasi Lehmus considers it a good thing that a statement was requested from the Parliamentary Ombudsman concerning the implementation of the requirement to separate TUVE operations.

“According to legislation, TUVE operations are required to be separated in terms of administration, operations and finances. For this reason, Valtori continues to have two business areas. However, we can harmonise processes within the legislative framework, identify best practices and use resources in a more flexible manner. We have now received important guidance for this,” says Lehmus.

“Now that we have received the decision we were waiting for, we should review the decision of the Deputy Ombudsman thoroughly and then continue to develop operations to the direction of the received guidance and as outlined by the Parliamentary Ombudsman. We will of course ensure that the rules of procedure continue to be interpreted correctly, as required by the Deputy Ombudsman,” says Kimmo Suopajärvi, Valtori’s Director of Administration.

FURTHER INFORMATION

Director of Administration Kimmo Suopajärvi, firstname.lastname@valtori.fi tel. 029 550 5020
CEO Pasi Lehmus, firstname.lastname@valtori.fi tel. 029 550 5522

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Pirjo Pöyhiä, Chair of Valtori’s Board of Directors

Thu, 11 Jul 2019 07:46:00 GMT

Pöyhiä is the Managing Director of the Finnish Government Shared Services Centre for Finance and HR (Palkeet).

The current Chair, Pekka Ruuhonen, Master of Laws, acts as the Chair until 31 July 2019.

The other members of Valtori’s Board of Directors are:

Jani Pitkäniemi, Director of the Department for Local Government and Regional Administration of the Ministry of Finance (Vice-Chair)
Reine Inkeroinen, Head of Administration, National Bureau of Investigation
Ulla Parviainen, Head of Communications, Posti Group Oy
Jarkko Oksala, CIO, City of Tampere
Risto Rasimus, employee representative, Valtori

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Valtori’s 2018 financial statements published

Wed, 13 Mar 2019 08:27:00 GMT

Work to update strategy was started in autumn. The following fixed principles for operations were defined: meeting security requirements, cost-effectiveness of ICT services and uniformity across organisational boundaries. First-class customer experience and understanding form the most important strategic focus area.

Valtori’s key task is to ensure the continuity of its customers’ operations. In 2018, investments were made especially in quality and smoothness of operations, as the services suffered from an exceptionally high number of incidents in spring. However, Valtori was able to balance the situation in autumn. Several measures were taken in relation to this, for example, the efficiency of change management was improved and the threshold for treating an incident as a major incident was lowered. As a rule, the actual service levels exceeded the quality targets set for the most important continuous ICT services in public administration.

With digitalisation, service use continued to increase and customer invoicing increased compared to last year. The unit costs of services decreased due to, for example, competitive tendering processes organised for equipment and voice service purchases.

During the year, the most significant customer project was the harmonisation of the basic information technology systems of the Government. As a result, ministries adopted unified, sector-independent basic IT services.

The collection of user feedback regarding the success and speed of the service was initiated. The received feedback responses amounted to 30,000, with the average score being 9.2 on a scale of 1–10. The score exceeds the average for other similar organisations.

Personnel satisfaction continued to improve. The overall satisfaction score in the VMBaro survey that was conducted last autumn was 3.6, which exceeds the average for public administration. The Valtori 2018 change team was an investment in employee engagement, the objective of which is to accelerate the achieving of Valtori’s common objectives and to obtain the views of experts regarding the changes. Investments in the competence of personnel were made through the Valtori Academy programme and the “From specialist to architect” training path.

Key events and figures for 2018:

A chat was opened for the Service portal users, with support also provided in Swedish and service hours extended as necessary.
Users provided 30,000 responses when asked for feedback on the success and speed of the service. The average score was 9.2 on a scale of 1–10.
All customer environments were included in the ERP system.
Valtori played a major role in the technical arrangements related to the Helsinki summit meeting of Donald Trump and Vladimir Putin in July.
The shared and nationally networked emergency centre system for authorities was successfully deployed for the first time in the Oulu emergency centre at the end of November.
Work related to the mapping of possibilities provided by artificial intelligent was started.
Standardised services accounted for 56% of service billing. These services cover 39 customer agencies.
The score for overall satisfaction in the personnel satisfaction survey (VMBaro) was 3.6. Satisfaction improved compared to last year.
The number of employees was 1,299 at the end of the year.

Further information

CEO Pasi Lehmus

tel. 0295 50 5522, firstname.lastname@valtori.fi

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One Valtori for more harmonised operations

Wed, 20 Feb 2019 09:58:00 GMT

The ICT and integration services for the public administration’s security network (TUVE) were transferred to Valtori in 2016. The objective has been to harmonise operations throughout the organisation.

According to legislation, TUVE operations are required to be separated in terms of production, administration and finances. In practice, this means that Valtori will continue to have two business areas: TORI and TUVE. However, operations will be harmonised within the legislative framework.

“The message from customers has been clear. They expect more unified operations from us. With the organisational change, we can better utilise the best practices throughout Valtori in service development, user support, architecture and procurement. The monitoring and incident control operations are a good example of areas in which there is good cooperation at the company level,” says CEO Pasi Lehmus.

Going forward, Valtori’s operations will be managed through both of these business areas. In the new management team, Jouni Mustonen is responsible for customer accounts. Jari Virtanen will lead the Services and development function, Sakari Marttila leads the User support function, with Tero Latvakangas leading Production. Mikko Vuorikoski is the head of Internal services and Leena-Mari Tanskanen leads Communications. In addition, Vuorikoski is the deputy for the CEO. Mika Knuutila is the employee representative.

“Harmonisation has been discussed for a long time, but there is still a lot to do at the practical level. The organisational change enables internal cooperation at a completely new level, and thus it enables the implementation of change. The customers of both business areas will see this especially in the increased coherence of services. In addition, we will have more possibilities to develop mobility, cloud services, artificial intelligence and robotics,” says Lehmus.

Further information

CEO Pasi Lehmus
tel. 0295 50 5522, firstname.lastname@valtori.fi

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Merry Christmas

Wed, 19 Dec 2018 11:00:00 GMT

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Maintenance break on our website on Monday 15 October

Thu, 11 Oct 2018 06:00:00 GMT

We will update our website on Monday 15 October 2018 from 20.30 to 23.30. During the update, a light version of our website will be available.

After the update has been completed, the normal, full version of the website will again become available.

We apologise for any inconvenience caused by the update!

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Valtori’s Annual Report 2016 has been published

Government ICT Centre Valtori — Thu, 15 Jun 2017 10:12:00 GMT

The annual report published by the Government ICT Centre Valtori describes the goals achieved in 2016 and summarises key events from the perspective of the central government’s sector-independent ICT services.

>> Read the Annual Report!

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Pasi Lehmus appointed CEO of Government ICT Centre Valtori from 1 July 2016

Government ICT Centre Valtori — Mon, 02 May 2016 07:55:00 GMT

Pasi Lehmus

Pasi Lehmus, MSc Techn, has been appointed CEO of Government ICT Centre Valtori from 1 July 2016. The position is filled for a five-year period.

Valtori's Board of Directors selected Lehmus for the position from among 51 applicants. Lehmus possesses solid knowledge of the ICT sector and business, and broad experience of executive positions.

Lehmus joins Valtori from the position of Service Director at Fujitsu Finland, where he was responsible for service development in both basic IT and application services, as member of the management team.

At Government ICT Centre Valtori, the CEO is responsible for managing the operations and administration in line with the policies defined by the agency's Board of Directors.

“We are very pleased to note that the position attracted a large number of applicants. Lehmus was selected thanks to his broad-based experience, strategic approach and inspiring manner as a director,” says Pekka Ruuhonen, Chair of Valtori's Board of Directors.

He continues: “Valtori's aim is to generate savings in central government ICT costs while delivering competitive, modern and secure ICT services that meet the needs of customers. In future, Valtori may even play a key role in promoting digitalisation within the public administration. The CEO's key tasks include harmonisation of ICT services and service provision, achievement of the required savings and operational reliability, and gaining the trust of customers. Development of customer and staff satisfaction are key in achieving these objectives.”

For more information, please contact:

Pekka Ruuhonen, Chairman, Board of Directors, Government ICT Centre Valtori
tel. +358 29 512 000
firstname.lastname(at)vero.fi

Government ICT Centre Valtori provides sector-independent ICT services for central government administration. Valtori offers centralised ICT solutions that fulfil its customers needs and is in charge of the procurement, functionality, maintenance and development of such services. This enables central government organisations to focus on developing their basic functions and the related information technology. At present, Valtori employs some 770 IT professionals. On 1 June 2016, the figure will be approximately 1,000.

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Government ICT Centre Valtori has published its Annual Report

Government ICT Centre Valtori — Thu, 28 Apr 2016 14:02:00 GMT

Government ICT Centre Valtori has published its Annual Report from the year 2015.

The Annual Report reviews Valtori’s progress relative to its strategic goals in 2015 and summarises the most important events of the year from the perspective of the central government’s sector-independent ICT services.

>> Read the Annual Report!

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Knowit is Valtori's New ICT Testing Services Provider

Government ICT Centre Valtori — Thu, 17 Dec 2015 13:00:00 GMT

Knowit Oy has been chosen as Valtori´s testing service supplier for 2015-2019. The total value of the agreement is 3,6 million euro.

Valtori uses Knowit´s testing services for quality assurance of central government ICT services.

"Our objective is to offer our clients even more competitive and high-quality services. Our cooperation with Knowit will strongly support this goal. The contract we signed is an important step in improving the quality of central government”, says Valtori’s Head of Division Tuomo Kouhia.

”Via this agreement, central government will have the opportunity to take advantage of our entire array of quality assurance services and know-how. We hope we will be able to fully realize this opportunity especially with regards to the most critical and influential governmental services. We cannot let quality issues get in the way of swiftly progressing digitalization”, says Ville Särmälä, CEO of Knowit Oy.

The services were tendered in the Testing Service category of Hansel IT-consulting 2015-2019. In addition to testing services, Knowit is also a Hansel framework agreement supplier in the Application/Software Services and Maintenance category as well as in the Solution Development and Maintenance category.

More information

Government ICT Centre Valtori
Tuomo Kouhia, Head of Division
p. +358 40 563 2871
firstname.lastname[at]valtori.fi

Knowit Oy
Ville Särmälä, toimitusjohtaja
+358 400 601 846
firstname.lastname[at]knowit.fi

The Government ICT Centre Valtori provides sector-independent ICT services for the entire central government administration. Valtori offers centralised ICT solutions that fulfil its customers needs and is in charge of the procurement, functionality, maintenance and development of such services. This enables central government organisations to focus on developing their basic functions and the related information technology.

The sector-independent ICT tasks of some 80 government departments and agencies will be transferred to Valtori in 2014–2015 as required by the act on the provision of shared central government ICT services (1226/2013). Valtori will employ an estimated 1,000 ICT professionals after the completion of this transfer. Valtori will also become responsible for some 30–35 per cent of central government ICT expenditure. Further information: www.valtori.fi

Knowit Oy is a consulting company that helps its clients succeed by utilizing its strong ICT capabilities and by operating operating close and in an innovative, business-oriented way. In Finland, Knowit’s service offering comprises test and quality management, solutions for digital business and information management, and development and maintenance of client-specific applications. Knowit has more than 1,800 employees in the Nordic countries, and the company is listed on the Nordic Exchange in Stockholm. Further information: www.knowit.fi/en/ and www.knowitgroup.com

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Vetuma SAML signing certificate will change 13.1.2016

Government ICT Centre Valtori — Fri, 04 Dec 2015 10:00:00 GMT

Vetuma PRODUCTION Bulletin (applies only to customers using SAML interface in the Vetuma production)

Vetuma SAML signing certificate will change on Wednesday January 13, 2016 at 12 noon in the Vetuma production. The new certificate uses the SHA-256 algorithm. This change requires actions by service vendors.

Fujitsu delivers the updated Vetuma service IdP metadata, which includes the renewed signing certificate. The certificate is valid for two years.

Metadata is delivered in two versions: transitional IdP metadata and final IdP metadata. The transitional metadata includes both the new and the old signing certificate. Final metadata includes only the new signing certificate.

There are two methods for changing the certificate, depending on whether the SAML software used by the service provider supports multiple certificates or not.

When the service provider software supports multiple certificates, you can take advantage of the transitional IdP metadata, and the certificate rollover is simpler and safer to perform in your own schedule.

1. Rollover with multiple certificates (Using the transitional IdP metadata)

Service Provider may change to the transitional IdP metadata, which includes both the new and the old certificate, at a time most convenient to them (but no later than Wednesday January 13, 2016 at 12 noon).

Thus the service provider software accepts messages from Vetuma signed with either the old certificate or the new one. NOTE! This requires that the service provider software supports multiple certificates.

To complete the transition, you will need to remove the old certificate from your service provider software at your chosen time after January 13th, by loading the new final Vetuma IdP metadata into your service provider.

2. Rollover without multiple certificates (using the final IdP metadata)

If the service provider software does not support multiple certificates, the application provider will need to change the service provider configuration at the same time as Vetuma starts to sign messages using the new certificate, by implementing the final version of the IdP metadata on Wednesday January 13, 2016 at 12 noon.

Updated IdP metadata files are available for download at:

https://tunnistus.suomi.fi/info/tunnistus.suomi.fi-IDP-transit-metadata.xml

https://tunnistus.suomi.fi/info/tunnistus.suomi.fi-IDP-new-metadata.xml

Old metadata is currently downloadable at:

https://tunnistus.suomi.fi/info/tunnistus.suomi.fi-IDP-old-metadata.xml

Vetuma starts to sign SAML messages using the new certificate on Wednesday January 13, 2016 at 12 noon. It is essential that after that moment the service provider software is using either the transitional IdP metadata or the final idP metadata.

NOTE! Also the certificate chain is changing, so if necessary, download the new intermediate certificate at:

VRK CA for the Service Providers - G2

http://vrk.fineid.fi/certs/vrksp2.crt

If you would like more information, please send an email to VETUMA.palvelu[at]fi.fujitsu.com

NOTE! Please send an e-mail confirmation that the matter is taken into account, as well as information on the SAML service provider you are representing.

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Sofigate chosen to provide ITSM and CDMB solutions for Government ICT Centre Valtori’s ERP

Government ICT Centre Valtori — Tue, 18 Aug 2015 10:00:00 GMT

Finnish Government ICT Centre Valtori has chosen Sofigate Services as the provider of ITSM (IT Service Management) and CMDB (Configuration Management Data Base) solutions for its new ERP system.

The current contract is valid for four years and covers the construction and maintenance of the service. Valtori will be provided with the ServiceNow system by Sofigate, and the contract enables using the system to manage Valtori’s services and processes. Valtori will also be able to use the system for license management and, at a later date, also for its customers.

”The purpose of the new ERP system is to boost the efficiency of Valtori’s service production as well as to attain an even level of quality throughout the organization. We also want to gain cost savings by removing overlapping systems,” says Kari Pessi, CEO of Valtori.

Tendering for ITSM and CMDB solutions was carried out through negotiations, with overall cost-efficiency as the criterion for final tenders.

”This is the most significant public sector contract in Sofigate’s history. It enables the digitalization of service processes and takes services to a whole new level, for Valtori as well as for its customers,” says Jori Kanerva, CEO of Sofigate Services, which is part of the Sofigate Group.

ERP explained

Valtori’s ERP project involves acquiring and deploying information systems that support coherent processes and work methods in accordance with the ISO/IEC 20000 IT service management system. Integrating the required information systems of suppliers, customers and other interest groups into Valtori’s system using coherent tools is a further goal.

Competence management, rota planning, financial planning and reporting systems for Valtori’s ERP will be tendered next. Also CRM and order management systems will be integrated into the ERP system in the future.

Additional information

Government ICT Centre Valtori

Managing Director Kari Pessi, Tel. +358 (0)40 770 9689
Project Manager Teija Uusitalo, Tel. +358 (0)50 342 5417
firstname.lastname(at)valtori.fi

Sofigate

Managing Director Jori Kanerva, Sofigate Services Oy, Tel. +358 (0)400 421070
Senior Executive / Public Administration Mikko Talsi, Tel. +358 (0)50 365 8363
firstname.lastname(at)sofigate.com

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Government ICT Centre Valtori’s new address in Helsinki 1 October 2015

Government ICT Centre Valtori — Wed, 01 Jul 2015 12:33:00 GMT

From 1 October 2015 onwards, Valtori's new Helsinki offices will be located in Sörnäinen.

Our new address:

Lintulahdenkatu 5, 00530 Helsinki

The move will not cause any changes in Valtori's other operations or phone numbers.

Valtori's headquarters are located in Jyväskylä.

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Merry Christmas and many thanks for your collaboration in 2014!

Government ICT Centre Valtori — Tue, 23 Dec 2014 12:00:00 GMT

Government ICT Centre Valtori wishes Merry Christmas to all its collaboration partners!

Many thanks for your collaboration in 2014!

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Appointment of permanent directors of Government ICT Centre Valtori

Government ICT Centre Valtori — Thu, 27 Nov 2014 14:13:00 GMT

The Government ICT Centre Valtori has appointed today the following persons to permanent managerial positions, effective as of 1 January 2015:

Customer Service Director: Jukka Rautanen
Procurement Director: Mikko Vuorikoski
Personnel Director: Kimmo Suopajärvi
Development and Quality Director: Sari-Anne Hannula
Chief Financial Officer and Administrative Director: Tiina Pulli
Project Director for Migration of Functions (fixed term until 31 December 2015): Marjut Siintola
Production Director: Seppo Mellas
Internal Auditor: Kimmo Holtinkoski

”We received a large number of excellent applications for the vacant positions, which indicates that Valtori is an interesting place to work. I believe that with the leadership of the management team currently selected, the professional competence of of the skilled personnel throughout Valtori and the excellent collaboration of our clients and partners, we will achieve the objectives in Valtori's operational strategy approved today," says Kari Pessi, Managing Director of Valtori.

For more information, please contact:

Government ICT Centre Valtori
Kari Pessi, Managing Director
tel. +358 40 770 9689,
firstname.lastname[at]valtori.fi

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Valtori and Tieto agree on government data centre and capacity services

Government ICT Centre Valtori — Wed, 22 Oct 2014 06:00:00 GMT

The Finnish Government ICT Centre Valtori and Tieto have signed a multi-annual agreement on data centre and capacity services. Based on the agreement, Valtori may acquire IT services for its own use or for its customers' use. The agreement is based on the framework agreement concluded with Hansel in 2013, and it covers a significant part of the framework agreement's full potential.

According to the service agreement with Valtori, central government agencies and institutions who are Valtori's customers will acquire services under the Hansel framework arrangement directly through Valtori. In addition to Valtori, Tieto has customer-specific service agreements with 14 public sector organizations. The majority of these are now under the scope of the Valtori agreement. The fixed-term agreement period spans until July 2018, and, thereafter, includes another three optional years.

"The agreement forms an integral part of the implementation of the state data centre and capacity service strategy which was finalized at the beginning of 2014. According to the strategy, we provide our customers with cost-effective and standardized data centre and capacity services with high information security protection levels. We centralise servers in a significantly smaller number of data centres than at present. This will bring significant cost savings to the government. Cloud services will be used to lower unit costs, speed up development projects, facilitate scalability and improve usability,” says Kari Pessi, CEO at Valtori.

"It is great to have Valtori involved and, through it, also Valtori's customers. Government-level cost-savings potential will be achieved through economies of scale, i.e., through having everyone utilising standardized services,” says Leila Lehtinen, Vice President of Tieto Public Finland.

The framework agreement covers data centre and capacity services as well as related monitoring and management services, telecommunications and data protection, the management of events, service requests, asset management, expert services, reporting on services and the continuous development of service operations.

For more information, please contact:

Government ICT Centre Valtori, Kari Pessi, CEO, tel. +358 40 770 9689, kari.pessi[at]valtori.fi

Tieto, Leila Lehtinen, Vice President, Public Finland, tel. +358 40 578 7316, leila.lehtinen[at]tieto.com

Tieto is the largest Nordic IT services company providing full life-cycle services for both the private and public sectors and product development services in the field of communications and embedded technologies. The company has global presence through its product development business and global delivery centres. Tieto is committed to developing enterprises and society through IT by realizing new opportunities in customers’ business transformation. At Tieto, we believe in professional development and results.

Founded 1968, headquartered in Helsinki, Finland and with approximately 14 000 experts, the company operates in over 20 countries with net sales of approximately EUR 1.6 billion. Tieto’s shares are listed on NASDAQ OMX in Helsinki and Stockholm. Please visit www.tieto.com for more information.

Government ICT Centre Valtori provides sector-independent ICT services for central government administration. Valtori aims to provide competitive, high-quality, ecological, secure and sector-independent ICT services that meet the requirements of customers. www.valtori.fi

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Valtoris web pages in Swedish and in English are now open

Government ICT Centre Valtori — Mon, 28 Apr 2014 10:42:00 GMT

Pages have same content as web pages in Finnish.

Valtori will publish all major news also in Swedish and English.

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Government ICT Centre Valtori began operating on 1 March 2014

Government ICT Centre Valtori — Mon, 03 Mar 2014 09:51:00 GMT

The Government ICT Centre Valtori, which pools the sector-independent ICT services of Finland's central government, began operating on 1 March 2014. A total of 400 central government ICT professionals transferred to Valtori on that date.

In the future, Valtori will be responsible for the sector-independent ICT services previously provided by Aluehallinnon tietohallintopalveluyksikkö AHTi (the regional administration's data administration service unit), Oikeushallinnon tietotekniikkakeskus OTTK (the judicial administration's ICT Centre) and the Government IT Shared Service Center (Valtion IT-palvelukeskus VIP). In addition, Valtori will be in charge of the sector-independent ICT services of the Ministry of Social Affairs and Health, the administrative sector of the Ministry of Justice, the State Treasury, the Shared Services Centre of State Government (Palkeet), the Tax Administration, ELY Centres, Local Register Offices and Regional State Administrative Agencies.

Valtori will ensure the continuing and uninterrupted provision of the transferred ICT services within the new organisation. During the transitional stage, services provided for clients will remain unchanged and joint Valtori services and operating methods will be introduced.

Valtori aims to provide competitive, high quality, ecological, data secure and sector-independent ICT services that meet the needs of clients.

In all, the sector-independent ICT operations of some 80 central government units will be transferred to the Service Centre in 2014–2015. By the end of 2015, Valtori will employ approximately 1,300 ICT professionals.

Valtori operates on a geographically decentralised basis across Finland. Its headquarters are located in Jyväskylä.

Further information

Government ICT Centre Valtori
Managing Director Kari Pessi
tel. +358 40 770 9689

E-mail address format: firstname.lastname(at)valtori.fi

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